Archives for June 2019

Digital Transformation: Turning Data into Value

Having lots of data is not the key to value; rather it is what you do with it that counts. So, what is the key to turning data into value? In his Column this month, Mike Rosen offers five steps to accomplish that goal.

June Poll

June 2019

Dear BPTrends Member: I am proud this month to, once again, acknowledge the diversity of our coverage on the various topics within the genre of Business Process Management. You can learn more about process mining, process excellence, what the role of a “Super User” could mean, to mention just a few. Thanks to our many […]

From Process Excellence to Customer Excellence

Mark McGregor believes the process community is facing new opportunities and threats in equal measure. The threats are coming from the various Customer Service communities which, his analysis suggests, are intensely aligned with the agenda of the business leadership. Their success is due to a great extent to their “outside in” approach. Read Mark’s Article to better understand “outside-in” and why combining Customer Service with Process Management delivers a vastly improved customer experience.

Performance Architecture: The Docent as Zoo Ambassador

As I did, you may well wonder what a zoo docent has to do with performance architecture. To find out, you’ll just have to read what Roger and Carol observed and be prepared for some surprising and interesting insights into what a zoo docent does and how it relates to process.

Super Users in Action: Knowledge Management

Laila Māra Pesoa, process knowledge management expert at the Cabot Corporation, continues her series defining the role of a “Super User, this time with a focus on knowledge management” and its importance in successfully fulfilling that role.

Harmon on BPM: Process Mining and BPM

In this month’s Column, Paul advocates the use of process mining tools for the day-to-day work of process analysts trying to analyze the effectiveness of existing processes and identifying opportunities for incremental improvement. Read Paul’s take on these helpful tools and his assessment of how they can help save your organization time and money.

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