Archives for April 2018

May 2018

Dear BPTrends Member: If April showers indeed bring May flowers, please let the buds begin to bloom. It’s been a long winter here in the northeast, and our sympathies go to our colleagues in other parts of the country and the world where weather phenomena have caused peril and sometimes devastation. I hope that the […]

Upper Management should Greatly Support an HR Department

Lewis Robinson, a business consultant specializing in social media marketing and sales, is a strong advocate for a strong human resources department which, he contends greatly benefits a company. Read why.

Business Rules Solutions: Concept Models vs. Data Models

Ron Ross defines what a concept model is, and suggests that to appreciate the need for a concept model, you must appreciate that business communication is often replete with ambiguity.”If you’ve never been burned by miscommunication, then you’ll never really appreciate the need for a concept model.” But, as Ron says, of course we’ve all been victimized in that respect. Read his advice on how to avoid ambiguity that could lead to miscommunication.

Human Processes: Too Many Cooks

This month, Keith takes a look back on how much has changed in the process handling of human work in the workplace in the ten years he’s been writing his Column. Read what his expectations were then and where we are in terms of the changes he anticipated process would bring to the business world.

Harmon on BPM: Trouble at Starbucks

Paul opines that a good process analyst must be the master of a number of different disciplines, including defining flows, identifying decision points, and determining the effects of defective environments, people or technologies that are integral to the operations of the organization. This month, Paul focuses on people problems such as those recently experienced at Starbucks – specifically, on thinking clearly about what’s involved in getting human performers to properly apply the company policies appropriately to the situations at hand.

Business Capabilities: Hype or Panacea

In this Article, Ravi Mehra, a business architect at Capstera, defines business capabilities and describes key use cases of business architecture and capability modeling.

Do you have one team, approach or methodology that you use for both transformation and improvement projects, or are they done by different teams and methodologies?

Harmon on BPM: Industry Studies

While technology trend studies are useful, Paul thinks today’s most interesting trend is “Industry Studies.” He observes that a growing number of reports are being written that describe how companies within a given industry are likely to change. Because these studies are focused on specific industries, they are especially useful to the executives within those specific industries. Read his Column for details.

BPM and CX

Zbigniew Misiak, a senior consultant at BOC Group and Connie Moore, a Senior Vice President of Research at Digital Clarity Group, offer advice derived from their experiences regarding how customer experience and operational excellence practitioners can work together to successfully implement business transformation projects.

Class Notes: Blockchain & Business Process Management. Part 1 the BPM Lifecycle

In this Column, Jan vom Brocke and his colleagues Jan Mendling and Ingo Weber report on recent research in the area of Blockchain and Business Process Management. Based on their report, the authors have provided recommendations for organizations wishing to capitalize on the new technology in each of the six lifecycle phases.

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