Archives for February 2016

Corporate Knowledge

Watching the recent debates over what constitutes a business architecture has depressed me a bit.  In the 90s it was clear to most of us that organizations needed a high-level description of their business processes.  Those processes defined the key outputs of the organization and defined how an organization’s operations were ultimately to be measured. […]

BPM 2016 in Rio de Janeiro

Lots of things are happening in Brazil in 2016.  For one thing, the summer Olympics will be there.  And, then, just after that, on the 18th to the 22nd of September, the annual meeting of the International BPM Conference for 2016 will take place in a hotel on Copacabana Beach. The International BPM Conference is the […]

Business Architecture: Defining your External Stakeholders–Interactions, Value, and Performance

In his third Column in the series on Business Architecture Essentials, Roger Burlton analyzes the stakeholder’s role in defining an organization’s business architecture. He presents the stakeholder model he uses to reconcile the various stakeholders’ perspectives. He provides a list of questions and responses which will help you to define your external stakeholders and, ultimately, the most viable strategic goals.

Process Solutions: Process Automation: Life On theWeb–WordPress

In his initial Column for 2016, Tom Bellinson describes the process he and his partners followed in launching their 100% web-based enterprise. They began by setting up the domain with their hosting service and doing a baseline installation of WordPress. Tom takes us through all of the steps in the process and highlights the do’s as well as the don’ts in building your web presence.

BPM and Lean: Let’s go on a Customer Journey

Processes should provide value for customers, but, Peter Matthijssen asks, “How do our customers experience our processes?” In this Column, Peter introduces a technique, aimed at customer experience, called Customer Journey. This technique, Peter asserts, must be part of your BPM/Lean toolkit. Look inside for details.

Harmon on BPM: Business Process Trends in 2016

This month, Paul presents his thoughts on what we might expect to see occur in process work in 2016. Based on responses to our January reader’s poll, observations at the November Building Business Capability Conference and extensive market research, he speculates that it will be a slow to average year for those promoting BPM, but will see the emergence of Cognitive Computing as an important technology. Read Paul’s Column for his take on 2016 and what Cognitive Computing might mean for BPM.

The Business Capability Map: A critical yet often misunderstood concept when moving from program strategy to implementation

In this Article, Shiva Nadarajah and Atul Sapkal consultants at Sapient Global Markets, define business capabilities and show where they fit into the overall process, and how they can be used to drive meaningful decisions to gain alignment from strategy through execution. To illustrate the use and value of the business capability map, they include an example from the wealth management industry.

The Two Faces of Business Change

This month’s video presents Roger Burlton and Sasha Aganova, Managing Consultants at Process Renewal Group, discussing the structural and cultural aspects of business change and how the two must align for successful change to occur.

Cognitive Computing

February 2016

Dear BPTrends Member: Our Columnists this month offer a variety of topics including Paul Harmon’s annual predictions for BPM in the new year, Tom Bellinson’s analysis of WordPress, Roger Burlton’s discussion of the role of external stakeholders in developing a business architecture, and Peter Matthijssen’s description of the Customer Journey technique. Two excellent Articles on […]