Archives for June 2015

Software Robots for Process Automation: Fudge or a Strategic Solution?

At the outset of this Article, Howard Smith asks if it’s possible to automate new Business Processes without IT. Read what Howard has to say about the potential for this technology and decide for yourself.

Performance Architecture: Through the Customer’s Eyes

This month Roger Addison and Carol Haig define characteristics of customer-focused organizations vs non customer focused organizations. Which label attaches to your organization? The authors have provided a checklist to help you answer that question.