Archives for January 2015

Motorola Solutions Case Study

Matt Feetterer, a Channel Account Manager at Motorola Solutions, Inc., describes how he and his team carried out a process improvement project whose goal was to develop the right processes to enhance channel sales. Read this Case Study to learn how they successfully accomplished that goal.

What social media do you use in your process work?

Down Under: The Importance of Clearly Understanding End-to-End Processes

In their roles as process practitioners, John and Gina have found that far too frequently BPM projects begin and continue without having a clear and agreed upon definition of when a process starts and ends. In this Column, they cite three cases to illustrate their point and suggest steps to avoid the problem.

Human Processes: Minutes = Weeks

If you’ve been frustrated by the inaccuracy of the minutes from a meeting you’ve attended, you are not alone. In this Column, Keith analyzes the problem and proposes a simple, easily implemented solution that will save time and costs no money.

January 2015

Dear BPTrends Member: Hope your holidays were full of family, friends and good cheer. All of us at BPTrends wish you a happy and prosperous 2015. As we begin our eleventh year of publication, we look forward to continuing to provide you with content that you find informative and useful in your BPM practice. We […]

Real World Business Processes: ‘There is no such thing as a bad example’—’After the Fire Alarm’

In the second installment of his series of Articles on real world business processes, Roger Burlton relates the problems that occurred after a fire broke out in his condominium complex. In analyzing the ensuing chaos, he finds many parallels to problems that occur in business when individuals pursue their own best interests, oblivious to how their actions undermine the overall performance of a process.