Archives for November 2014

November 2014

Dear BPTrends Member: The publication of the November Update coincides with the beginning of the BBC Conference in Ft. Lauderdale, Florida. BPTrends is proud to sponsor this important BPM Conference and to have Roger Burlton chairing the BPM track. Roger, Paul, Celia and I will all be on hand and hope our members and readers […]

Harmon on BPM: The Four Key Diagrams for Business Process Analysis Work

In this Column, Paul presents the four diagrams he thinks most useful for the various stages of process analysis work. The four diagrams are the Scope Diagram for initial analysis, the BPMN flow diagram for analysis of the activities within a process, the Decision Management Diagram for an analysis of how business knowledge is organized for decision-making, and the Process Management Diagram for analysis of how a process is governed.

“Large organizations don’t need customers, they can be busy with themselves.”

Using a quote from Bert Kersten, a Professor at Nyenrode Business School, Peter Matthijssen discusses how the customer is frequently ignored as employees focus on internal projects. In this Article, Peter exhorts BPM practitioners to keep the focus on the customer by asking a series of questions about process improvement projects.

Human Processes: Network Overload

Staff in many organizations now have a wide choice of ways to communicate with one another: Email Mobile phone text messaging Phone calls Meetings (including conference calls) Regular stand-ups Desktop instant messaging Public social network messaging (for example, Twitter) Application-specific notifications (status updates from their document management system, approval requests for invoices, and so on) […]

The Business Manifesto

In this month’s video, Jan Vanthienen, Professor of Information Systems at K.U. Leuven (Belgium) presents and discusses his ideas for a Business Manifesto.