Archives for March 2012

Performance Improvement: Reference Models—The Long, Long Shortcut

Performance Improvement: Reference Models—The Long, Long Shortcut Drawing on their extensive experience as consultants at the Performance Design Lab, Alan Ramias and Cherie Wilkins describe the many difficulties their clients have encountered when attempting to use reference models. They identify five “traps” they have repeatedly observed and illustrate them with actual examples from their work […]

Where are We with BPM Education: A Call for Action

Where are We with BPM Education: A Call for Action Jurgen Moorman Along with Jan Recker, Jürgen Moormann and Wasana Bandara discuss the importance of appropriate BPM education. As a start toward moving BPM education forward, they propose building a Community of Practice for BPM educators and invite all individuals interested in BPM education to […]

The Problem Solving Memory Jogger (2nd Ed) by Michael Brassard, et al.

The Problem Solving Memory Jogger (2nd Ed) by Michael Brassard, et al. Harmon offers a brief review of an updated version of a portable guide in the popular Memory Jogger series.

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