Archives for June 2010

Putting the M Back in Management

Putting the M Back in Management Ian Gotts, CEO of Nimbus, defines BPM as the management discipline by which an organization treats its business processes as one of its most valuable assets. The fact is, however, that to many in the IT world, BPM means “process automation tools.” In this Article, Ian explains his view […]

(Re)(Organize) for Resilience by Ranjay Gulati and “The Outside-In Approach to Customer Service” by Sarah Jane Gilbert.

(Re)(Organize) for Resilience by Ranjay Gulati and “The Outside-In Approach to Customer Service” by Sarah Jane Gilbert. This book, and an article published by the Harvard Business School to promote it, have lots of people talking about the Outside-In approach to business process redesign. In this review, we look at the book and the concepts […]

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