Archives for October 2004

ITIL

ITIL Celia Wolf has been looking at a number of business process frameworks. In this short technical brief, she describes how a UK standard, the IT Infrastructure Library (ITIL) is rapidly becoming an international, de facto standard for companies that want to define and improve IT Service Management processes.

Leveraging Business Process Management and Six Sigma in Process Improvement Initiatives

Leveraging Business Process Management and Six Sigma in Process Improvement Initiatives In this article, Forrest Breyfogle, the President of Smarter Solutions, a well-known Six Sigma consultancy, describes how they used Lombardi Software’s BPM suite to enhance the value of a Six Sigma project. We expect that lots of other Six Sigma groups will be using […]

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