What Makes a Good Process?

What Makes a Good Process?
Do we know what a good process is and would we know one if we saw one? In this Article, Rob Davis attempts to answer these questions by presenting his criteria for identifying the elements of a good process and for creating a good process model. The result is what he considers the nine key principles of business process excellence. Do you agree? Let us know your response.

Rob Davis

Rob Davis

Rob Davis is Global Solutions Manager for Enterprise BPM at IDS Scheer AG and a Senior BPM consultant with IDS Scheer UK (Ltd). He is an internationally recognized expert in Business Process Management (BPM) and the practical use of the ARIS Design Platform. Previously, Rob worked for British Telecom (BT) where he was responsible for selecting and implementing ARIS in a large scale implementation. Rob has built extensive experience with all aspects of BPM and specializes in providing consultancy on BPM, process modeling and design, architecture and frameworks, process governance, and integrating process and IT design. Rob has written three definitive books on the practical use of ARIS Design Platform for BPM. For more information see http://www.rob-davis.co.uk.
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