The World is not enough

The World is not enough
Joachim van den Bergh
Joachim Van den Bergh, Sara Thijs, Öykü Isik, Stijn Viaene, all affiliated with the Vlerick Leuven Gent Management School, assembled a nine-member panel of experts to discover how BPM could fit into and contribute to the customer-centric concept. They publish the results of their study in this Article.

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