The Third Wave: BPM is Not About People, Culture, and Change. It’s About Technology.

The Third Wave: BPM is Not About People, Culture, and Change. It’s About Technology.
Howard Smith and Peter Fingar describe a conversation with a potential client in which they seek to convince him that his problems aren`t ultimately people, culture, or change, but about technology.

Howard Smith

Howard Smith

Howard Smith is CTO (Europe) for CSC and a Research Associate with the Leading Edge Forum (LEF). Howard has recently developed CSC's methodology for Services Innovation, based on Services Blueprinting and the Southbeach Notation. A sought after speaker, advisor and problem solver, Howard’s expertise spans early stage technology search, software engineering, systems integration, business process, services innovation, ideation and futures scanning. He is the author of two books: Business Process Management: The Third Wave and IT Doesn’t Matter - Business Processes Do. Contact Howard via LinkedIn at https://www.linkedin.com/profile/view?id=9859.
Share
Share
Share