The Third Wave: BPM Due Diligence

The Third Wave: BPM Due Diligence
This month, Howard Smith and Peter Fingar reflect on the many meanings of BPM and consider the problems associated with any new term when it becomes popular. They urge customers that want BPM to be more than a marketing slogan to stand up and be counted.

Howard Smith

Howard Smith

Howard Smith is CTO (Europe) for CSC and a Research Associate with the Leading Edge Forum (LEF). Howard has recently developed CSC's methodology for Services Innovation, based on Services Blueprinting and the Southbeach Notation. A sought after speaker, advisor and problem solver, Howard’s expertise spans early stage technology search, software engineering, systems integration, business process, services innovation, ideation and futures scanning. He is the author of two books: Business Process Management: The Third Wave and IT Doesn’t Matter - Business Processes Do. Contact Howard via LinkedIn at https://www.linkedin.com/profile/view?id=9859.
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