The Third Wave: BPM 2004

The Third Wave: BPM 2004
This month we are launching a new column by Howard Smith and Peter Fingar. In their first column they review what happened in Business Process Manageemnt in 2003 and discuss what will likely happen in the year ahead.

Howard Smith

Howard Smith

Howard Smith is CTO (Europe) for CSC and a Research Associate with the Leading Edge Forum (LEF). Howard has recently developed CSC's methodology for Services Innovation, based on Services Blueprinting and the Southbeach Notation. A sought after speaker, advisor and problem solver, Howard’s expertise spans early stage technology search, software engineering, systems integration, business process, services innovation, ideation and futures scanning. He is the author of two books: Business Process Management: The Third Wave and IT Doesn’t Matter - Business Processes Do. Contact Howard via LinkedIn at https://www.linkedin.com/profile/view?id=9859.
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