Book Reviews include short reviews of current books we feel may be of particular interest to members of the business process change community. All Book Reviews are written by individuals with a particular interest and expertise in the topics covered in the book being reviewed. All Book Reviews are listed here in the order in which they were posted to the site, beginning with the most recent posting.

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• Knowledge Automation by Alan N. Fish.
  Paul Harmon - May 07, 2013
  This is one of the important books behind the current shift from business rules to decision management and a major step toward thinking of processes and rules as two sides of the same coin.
  

• Exemplary Performance by Paul Elliott and Al Folsom.
  Paul Harmon - May 07, 2013
  Here’s a new book that describes how organizations might think about managing their human resources to achieve superior results. There are a number of diagnostic tools that are widely used by human performance technologists, and this book focuses on a subset of those tools that are used to analyze employee or managerial performance.
  

• The Integrated Enterprise Excellence System by Forrest W. Breyfogle III
  Paul Harmon - April 02, 2013
  Here is a book in a series that shows how Six Sigma can be extended to provide a basis for Business Process Management. By combining Six Sigma with Lean, Balanced Scorecard, Strategic Planning and the Theory of Constraints, Forrest Breyfogle shows how a process improvement methodology can be enhanced.
  

• Beyond Business Process Improvement, On To Business Transformation: A Manager’s Guide, by John C. Jeston.
  Paul Harmon - March 05, 2013
  Beyond process redesign is business redesign – and the kinds of major changes that Hammer argued should be the real goal of process change efforts. John Jeston has written a book about how to make major change happen.
  

• How Knowledge Workers Get Things Done: Real-World Adaptive Case Management, edited by Layna Fischer.
  Paul Harmon - February 05, 2013
  For many years now, Layna Fischer has been editing an annual review in conjunction with the Workflow Management Coalition. This year she has put together a book on Adaptive Case Management and Knowledge Workers. Readers who are interested in dynamic processes and who want insight into the latest thinking and techniques available for modeling and improving these processes will want to buy this book.
  

• BPM Boots on the Ground by Jim Boots
  Paul Harmon - January 08, 2013
  This month we look at a new book by Jim Boots, who writes about his process journey in his many years as a BPM Manager at Chevron.
  

• Lean IT: Enabling and Sustaining Your Lean Transformation
  Paul Harmon - November 06, 2012
  Paul Harmon offers praise for this recently published book by two renowned practitioners of Lean IT.
  

• Metrics: How to Improve Key Business Results by Martin Klubeck
  Russ Cheesman - May 01, 2012
  Russ Cheesman presents an overview of the methods prescribed in this recently published book, and recommends it to all interested in examining their oroganization’s metrics program.
  

• The Problem Solving Memory Jogger (2nd Ed) by Michael Brassard, et al..
  Paul Harmon - March 06, 2012
  Harmon offers a brief review of an updated version of a portable guide in the popular Memory Jogger series.
  

• The Truth About Green Business by Gil Friend.
  Paul Harmon - February 07, 2012
  This book is a report on leading companies that are embracing low energy and sustainable business models by one of the prominent consultants in the field.
  

• The New Edge in Knowledge by Carla O’Dell and Cindy Hubert
  Paul Harmon - October 04, 2011
  This book is a report on the current state of knowledge management in large organizations. It’s written by two experts from APQC, which has a well-established reputation for its work in promoting and benchmarking best practices in this domain.
  

• Taming the Unpredictable. Edited by Layna Fischer
  Paul Harmon - October 04, 2011
  This book is the second collection of articles that the Workflow Management Coalition (WfMC) has assembled to describe how software vendors are extending their products to support complex processes that frequently change or depend on dynamic interactions among numbers of individuals.
  

• The Handbook on Business Process Management 1 & 2, edited by J. vom Brocke and M. Rosemann. .
  Paul Harmon - August 02, 2011
  The Handbook of BPM represents a major effort to define our profession. In this review, Harmon looks at the contents of the book and asks what it says about BPM.
  

• RecrEAtion by Chris Potts
  Paul Harmon - August 02, 2011
  A book that offers a completely new and exciting description of what Enterprise Architecture could be about.
  

• Process Mining: Discovery, Conformance & Enhancement of Business Process by Wil van der Aalst
  Anne Rozinat - July 05, 2011
  Wil van der Aalst has written a comprehensive overview of the state of the art in the field of process mining, and, according to our reviewer, is a must-read for anyone interested in the subject.
  

• reDiscovering VALUE: Leading the 3-D Enterprise to Sustainable Success by Geary Rummler, Alan Ramias and Cherie Wilkins.
  Paul Harmon - July 05, 2011
  This review comments on the latest book by the Performance Design Labs team as well as previous books written by Geary Rummler, beginning with the publication of Improving Performance: How to Manage the White Space on the Organization Chart, co-authored with Alan Brache in the early 90s.
  

• The Handbook on Business Process Management 1 & 2, edited by J. vom Brocke and M. Rosemann. .
  Paul Harmon - June 07, 2011
  The Handbook of BPM represents a major effort to define our profession. In this review, Harmon looks at the contents of the book and asks what it says about BPM.
  

• RecrEAtion by Chris Potts
  Paul Harmon - March 01, 2011
  Paul Harmon has written a review of a new Enterprise Architecture book that offers a completely new and exciting description of what EA could be about.
  

• The Decision Model: A Business Logic Framework Linking Business and Technology by Barbara von Halle and Larry Goldberg
  Paul Harmon - December 07, 2010
  As the gradual merger of business process analysis and business rules analysis continues, both process people and rules people benefit from a well-thought out process structure that defines where business rules are used. In his review, Paul suggests that practitioners in both groups will find this book an important step in providing new techniques they will want to employ in the upcoming decade.
  

• Business Process Management, Basics and Beyond: How Work Gets Done by Arjit Singh (Artie) Mahal
  Paul Harmon - November 02, 2010
  Using examples and anecdotes from his early career at Mars North America where he headed up a business process change project to his later career as a respected and sought after BPM training and education consultant, Artie Mahal has written a highly readable book of particular value to those new to process work.
  

• Mastering the Unpredictable by Keith Swenson.
  Paul Harmon - July 06, 2010
  Adaptive Case Management is one name for approaches that seek to deal with dynamic and complex business processes. In this Book Review of an edited collection of papers on Adaptive Case Management, Paul tries to sort out where things are and where they are going.
  

• (Re)(Organize) for Resilience by Ranjay Gulati and “The Outside-In Approach to Customer Service” by Sarah Jane Gilbert.
  June 01, 2010
  This book, and an article published by the Harvard Business School to promote it, have lots of people talking about the Outside-In approach to business process redesign. In this review, we look at the book and the concepts behind Outside-In and consider its implementation for BPM practitioners.
  

• 2009 BPM & Workflow Handbook: Spotlight on Government. Edited by Layna Fischer.
  Paul Harmon - May 04, 2010
  This book, by the Workflow Management Coalition, brings together a number of papers on how process methodologies and technologies are being deployed today. This year’s handbook focuses, in particular, on processes in government.
  

• How the Mighty Fall by Jim Collins
  Paul Harmon - March 02, 2010
  We’ve all read books about how companies become great. This one focuses on how they lose their edge, how some proceed to crash and burn, and how others pull out of their downward spiral and regain their edge. Rumor has it that the CEO of Toyota studied this book and urged his executive team to read it as they sought ways to recover from Toyota’s financial meltdown back in 2008.
  

• Business Genetics: Understanding Corporations Using XBML by Cedric Tyler and Stephen Baker
  Thornton May - March 02, 2010
  In this Book Review, Thornton May examines the basic concepts put forth in Business Genetics and offers an enthusiastic endorsement of the authors’ approach to business process modeling.
  

• White Space Revisited: Creating Value Through Process
  Paul Harmon - January 05, 2010
  In 1990 Geary A. Rummler and Alan Brache published Improving Performance: How to Manage the White Space on the Organization Chart.This new book was written by Geary Rummler, his long time colleague, Alan Ramias and his son, Rick Rummler over the course of the past two years to provide an update on what they have learned since the first book was published in 1990.Paul Harmon wrote the Foreword for this new book. In this review he reproduces the foreword and adds some additional thoughts.
  

• BPMN Method & Style by Bruce Silver
  Roger Tregear - November 03, 2009
  Bruce Silver has written a very practical book that bridges the gap between the formal notation description of the OMG standard and the realities involved in consistently creating useful diagrams.
  

• Business Rules Applied by Barbara von Halle
  Paul Harmon - November 03, 2009
  This book was published in 2002, but it still provides the most systematic, step-by-step approach for creating rule systems and relating those systems to business process efforts.
  

• Performance Architecture: The Art and Science of Improving Organizations by Roger Addison, Carol Haig, and Lynn Kearny
  Paul Harmon - September 08, 2009
  This new book by three leading ISPI practitioners provides a systematic overview of the concepts and technologies used to improve the performance of organizations. The emphasis is on understanding how organizations work and on creating environments in which managers and employees work together to achieve the organization’s goals.
  

• Business Rule Concepts: Getting to the Point of Knowledge (3rd Ed) by Ronald G. Ross
  Paul Harmon - September 08, 2009
  This is a new edition of one of the classic books on business rules. In his review, Paul Harmon takes a look at how the author explains the relationship between rules and processes.
  

• The Certified Six Sigma Black Belt Handbook, Second Edition /by T.M.
  Paul Harmon - July 07, 2009
  The American Society for Quality (ASQ) offers the most prestigious Six Sigma certification available. Their certification examinations are based on the Body of Knowledge described in this Handbook. Thus, in essence, this Handbook is the best description we have of the skills and knowledge we should expect from a Six Sigma Black Belt.
  

• Business Modeling: A Practical Guide to Realizing Business Value by David M. Bridgeland and Ron Zahavi
  Paul Harmon - June 02, 2009
  This new book on modeling takes a broad perspective informed by the modeling standards evolving at the OMG. Bridgeland and Zahavi have both been active in OMG modeling standards efforts and they provide an introduction to the OMG standards while providing practitioners with hints about how to use these standards in practice.
  

• Business Process Management: The SAP Roadmap by Jim Hagemann Snabe,
  Paul Harmon - May 05, 2009
  This book provides a collection of articles about how SAP conceives of BPM and how it is developing software to support BPM efforts, and provides a number of case studies to illustrate BPM applications.
  

• Lean Solutions: How Companies and Customers Can Create Value and Wealth Together by James P. Womack and Daniel T. Jones
  Paul Harmon - April 07, 2009
  James Womack and Daniel Jones are authors of The Machine That Changed the World, the book that introduced the concept of Lean in the US. Both are leading gurus in the Lean world. In this important book they consider how Lean can be applied to service industry problems.
  

• ABPMP-Boston-February-09
  Paul Harmon - March 10, 2009
  
  

• Managing to Learn: Using the A3 management process to solve problems, gain agreement, mentor, and lead. By John Shook
  Paul Harmon - March 03, 2009
  A3 is both a paper size and a popular technique developed at Toyota to structure the way managers communicate about process problems. Here we review a new book that provides an introduction to this powerful technique.
  

• Workflow Modeling: Tools for Process Improvement and Application Development, Second Edition
  Roger Burlton - February 03, 2009
  Roger Burlton offers an insightful analysis of Alec Sharp’s revisions in the Second Edition of this successful book. Roger admires the down-to-earth practical advice and suggests that this book can be read from cover-to-cover but is also an invaluable reference that all practitioners should have on their shelves.
  

• Business Process Driven SOA Using BPMN and BPEL by Matjaz B. Juric and Kapil Pant.
  Paul Harmon - December 02, 2008
  Paul Harmon reviews a new book that offers to provide readers with a step-by-step path from business process modeling through implementation.
  

• Whoever Tells the Best Story Wins by Annette Simmons
  Paul Harmon - November 04, 2008
  This book describes how presenters can use stories to make their presentations much more effective. The book offers an explanation of the role stories play in communication and a series of exercises to help readers become adept at generating powerful stories on their own. Our reviewer, Paul Harmon, who gives lots of presentations, was hugely impressed by the book and plans to try to make good use of this powerful tool in his future presentations.
  

• Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results, Second Edition by Paul Niven
  Paul Harmon - October 07, 2008
  This is the second edition of Paul Niven's popular step-by-step approach to developing a balanced scorecard system. Paul Harmon takes this opportunity to review a standard approach to creating and using a balanced scorecard system and contrasts it to the approach increasingly used by business process people.
  

• The Back of the Napkin: Solving Problems and Selling Ideas with Pictures by Dan Roam
  Glenn Assheton-Smith - September 02, 2008
  Glenn Aasheton-Smith approached The Back of the Napkin with great interest. After all, he’d been using a variety of graphic devices to “tell the story” throughout his business career. His interest was rewarded with “…a handful of really quite remarkable frameworks for applying Visual Thinking to solving all sorts of business problems.” Read his review to learn more. You might want to add this book to your library.
  

• BPMN: Pocket Handbook, by Patrice Briol
  Paul Harmon - July 01, 2008
  A look at the first book we’ve encountered that is designed to provide a short introduction to the Business Process Modeling Notation.
  

• Knowledge Reuse and Agile Processes: Catalysts for Innovation, Amit Mitra and Amar Gupta
  Paul Harmon - June 03, 2008
  Mitra and Gupta have now published the third volume in their magisterial series that seeks to define and explain organizations in terms of their knowledge structures and business rules. Paul Harmon reviews the book and discusses it in relation to the other books in the trilogy.
  

• Detail Process Charting: Speaking the Language of Process by Ben B. Graham
  Paul Harmon - May 06, 2008
  Graham is a second generation member of a family that has been working on process improvement since the early years of the last century. His book provides interesting insights into process and into the history of the movement to improve the way we work.
  

• BPM Basics for Dummies by Kiran Garimella, Michael Lees and Bruce Williams
  Paul Harmon - April 01, 2008
  This is a small book written by three of the BPM management team at Software AG. It’s interesting, in part, because Garimella is Six Sigma certified from GE, where he was CIO, and Bruce Williams is the co-author of the Six Sigma for Dummies and the Lean for Dummies books. In other words, these guys have had lots of experience with different process methodologies, and have written a book to try to explain just where BPM sits and how it’s related to Lean, Six Sigma and BPMS.
  

• An Enterprise Architecture Development Framework by Adrian Grigoriu
  Paul Harmon - March 04, 2008
  Depending on who you talk with, developing an Enterprise Architecture is a task for the IT department or it’s a challenge for everyone in the company, and it integrates the Business Process Architecture and the various IT architectures. This review considers a systematic approach to enterprise architecture development.
  

• The Business Rule Revolution: Running Business the Right Way. By Barbara Von Halle, Larry Goldberg, and John Zachman
  Paul Harmon - January 08, 2008
  At the recent OMG technical conference there was, once again, quite a bit of discussion about exactly how business rules and processes fit together. This book doesn’t answer the question, but it does provide a good overall discussion of the role of business rules in leading companies, and provides an excellent place for anyone wanting to learn about the uses of business rules, to begin.
  

• Business Genetics: Understanding 21st Century Corporations using xBML by Cedric Tyler and Stephen Baker
  Paul Harmon - December 04, 2007
  Cedric Tyler has spent the past several years developing and teaching an approach to business process modeling which he refers to as the eXtended Business Modeling Language. Recently he and Steve Baker completed a book describing xBML. Here is Paul Harmon’s review.
  

• Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCORModel. Second Edition, by Peter Bolstorff and Robert Rosenbaum.
  Paul Harmon - November 06, 2007
  We reviewed the first edition of Supply Chain Excellence in 2003 when it was first published. Since then, SCOR has gone through a major evolution and Bolstorff and Rosenbaum have evolved their popular supply chain redesign methodology, SCE. We thought it would be interesting to see what has changed in the last few years.
  

• Business Process Management with jBoss jBPMs by Matt Cumberlidge
  Paul Harmon - October 02, 2007
  There are many ways to create a BPMS application. One way is to use the open source tool jBPM that runs in the open source Java environment, JBoss. This book provides a nice step-by-step introduction to BPMS analysis, design and development for business analysts.
  

• BPM and Workflow 2007 - Fischer
  Paul Harmon - September 04, 2007
  The Workflow Management Coalition (WfMC)’s annual review of the workflow market has been expanded to include both workflow and the broader BPM issues facing the industry today. This book is expensive and technical, but it has some of the best papers available on the technologies and some great case studies.
  

• Improving Workplace Performance - Chevalier
  Paul Harmon - September 04, 2007
  Here’s a gentle introduction to Human Performance Technology and management practices for the middle manager who is trying to improve how employees perform. (LINK)
  

• Management Resource Planning and Governance: Making Shoes for the Cobbler’s Children by Charles T. Betz
  Glenn Assheton-Smith - July 03, 2007
  Glenn Assheton-Smith, a Business Process Analyst in an architecture group for a large media company in Canada, recommends this book for IT professionals of all stripes. He says that, although you’ll need your thinking cap to absorb the substantial amount of information covered, it’s well worth the effort.
  

• mySAP ERP Roadmap: Business Processes, Capabilities, and Complete Upgrade Strategy by Frank Forndron et. al.
  Paul Harmon - July 03, 2007
  This book provides an overview of SAP’s mySAP ERP offering, describes how mySAP and NetWeaver can provide companies with a Business Process Management capability, and considers what’s involved in transitioning to mySAP. Given the massive investment in SAP ERP applications, every IT manager ought to at least evaluate the potential benefits of making this transition.
  

• Competing on Analytics by Tom Davenport and Jeanne Harris
  Paul Harmon - July 03, 2007
  Tom Davenport and Jeanne Harris have written an important book that looks at Analytics and discusses how some smart companies are making more money owning information about an asset, than owning the asset itself. Every business executive will want to read this book. If your company isn’t investing in Analytics, then you owe it to yourself to consider what’s involved, and determine whether or not you should be.
  

• Lean for Dummies, Six Sigma for Dummies
  Paul Harmon - June 05, 2007
  These two books provide good overviews of their respective topics and provide business managers with an excellent way to come up to speed on both Lean and Six Sigma.
  

• Sales and Marketing the Six Sigma Way by Michael J. Webb with Tom Gorman
  Paul Harmon - May 01, 2007
  Webb and Gorman have written a book that shows corporate executives and sales managers how to improve their sales and marketing processes. In his review, Paul Harmon, who used to specialize in sales process improvement, concludes that this is the best sales improvement book he’s ever read.
  

• Creating Agile Business Systems with Reusable Knowledge
  Paul Harmon - April 01, 2007
  In January of 2006, Paul Harmon reviewed Amit Mitra’s and Amar Gupta’s book, Agile Systems With Reusable Patterns of Business Knowledge: A Component-Based Approach. This month, he reviews the second book in the series. The authors are developing a comprehensive perspective on knowledge and business rules that can be used to model a company’s business processes.
  

• Business Process Management and the Balanced Scorecard by Ralph Smith
  Paul Harmon - March 06, 2007
  Many companies have adopted Balanced Scorecard as a way of evaluating managerial performance. A significant number have moved beyond the basic model and now use Strategy Mapping to align their process and organization goals. This book looks at how BPM and Balanced Scorecard can be used together.
  

• The Power of Enterprise-Wide Project Management by Dennis L. Bolles and Darrel G. Hubbard
  Paul Harmon - February 06, 2007
  The Project Management Institute (PMI) has been developing standards and a maturity model for project managers and project management processes. This book discusses the work that the PMI has done and applies it to the enterprise-wide project management standardization efforts. Anyone interested in enterprise management will want to study this book.
  

• Integrated Sales Process Management by Michael Lodato
  Eddie Gloyne - February 06, 2007
  Eddie Gloyne was the Sales Vice President of 3C Systems Inc. when he set about implementing the ideas in Michael Lodato’s book, and his review of Integrated Sales Process Management provides the perspective of someone qualified to report on the effectiveness of Lodato’s ideas.
  

• The Power of Process: Unleashing the Source of Competitive Advantage by Kiran K. Garimella
  Paul Harmon - January 02, 2007
  This book is a series of dialogs among a number of executives and managers including the CEO, a board member, the CIO, the CFO, and the Head of Process Improvement and Quality. As they discuss the problems facing the company, in meetings and by the water cooler, the key issues and some of the solutions process offers emerge and are clarified. This is an entertaining introduction to Process Improvement - one you might even want to give to one of your corporate executives.
  

• Lean Six Sigma That Works
  Paul Harmon - December 05, 2006
  This month Paul Harmon looks at a new book on Lean Six Sigma and considers how well the two technologies go together and discusses how well this book describes an integrated approach to process improvement.
  

• The Cambridge Handbook of Expertise and Expert Performance
  Paul Harmon - November 07, 2006
  Cambridge has just published a broad overview of expertise and expert performance which is edited by some of the leading researchers in the field, including Anders Ericsson, Neil Charness, Paul Feltovich and Robert Hoffman. Last month, we looked at Working Minds, a book on Cognitive Task Analysis. This month we consider a book that looks at the nature of expertise itself.
  

• Integrated Sales Processes Management
  Paul Harmon - November 07, 2006
  Michael Lodato has written a couple of interesting articles for BPTrends on sales process management. Now, he has published a book that provides sales managers with an integrated methodology for improving how your sales organization works.
  

• Working Minds: A Practitioner’s Guide to Cognitive Task Analysis, by Beth Crandall, Gary Klein, and Robert R. Hoffman.
  Paul Harmon - October 03, 2006
  Trying to figure out how knowledge workers perform tasks is a growing challenge. Cognitive Task Analysis offers new tools to help with this task. Paul Harmon takes a critical look at Working Minds, the latest book on this growing new field.
  

• The Six Sigma Fieldbook: How Dupont Successfully Implemented the Six Sigma Breakthrough Management Strategy by Mikel Harry and Don Linsenmann.
  Paul Harmon - September 05, 2006
  n 1999, Mikel Harry and Richard Schroeder wrote Six Sigma, The Breakthrough Management Strategy Revolutionizing the World’s Top Corporations. This year Mikel Harry, a Six Sigma guru, and Don Linsenmann, a VP and Corporate Champion of Six Sigma at DuPont, have written another version of that book, describing how the general approach was applied at DuPont during the seven years. The book describes how DuPont rolled Six Sigma out to its global business divisions and what successes it achieved.
  

• Business Process Management: 3rd International Conf, Nancy, France, Sept 2005, Proceedings Edited by Wil M.P. van der Aalst, Boualem Benatallah, Fabio Casati and Francisco Curbera
  Paul Harmon - July 11, 2006
  This September, the 4th International Conference on BPM will be held in Vienna. This is the leading conference on BPM technology. As a foretaste, Paul Harmon reviews the proceedings of the BPM 2005 conference.(
  

• More for Less by Andrew Spanyi
  Paul Harmon - July 11, 2006
  Andrew Spanyi is a leading consultant on BPM management issues. His latest book on the power of process management offers an up-to-date survey of the important issues and techniques.
  

• Workflow Modeling: Tools for Process Improvement and Application Development by Alec Sharp and Patrick McDermott and Process Mapping, Process Improvement, and Process Management: A Practical Guide to Enhancing Work and Information Flow by Dan Madison
  Paul Harmon - June 06, 2006
  This review covers two books on process or workflow modeling. Paul Harmon looks at each and compares them with some of the other process books available today
  

• Business Process Management: Practical Guidelines
  John Jeston - May 02, 2006
  This is a new, comprehensive look at BPM. It provides a detailed, step-by-step methodology for approaching BPM projects, complete with checklists, roles, and responsibilities. This is a book that every serious BPM practitioner is gong to want to study.
  

• Mastering Your Organization's Processes
  John O'Connell - May 02, 2006
  Here is another winner. This is just the opposite of the step-by-step approach, and aims, instead, at helping managers think about BPM in a broader context. This book considers alternatives for organizations considering how to become more process oriented.
  

• Visual Workplace by Gwendolyn Galsworth
  Gwendolyn Galsworth - March 07, 2006
  Gwendolyn Galsworth has written a wonderful book that looks at all the different aspects that bear on the visual environment in which we work. She considers simple things like sign placement and the graphic layout of signs and slides and goes on to more complex things like the design of equipment and the layout of workspaces. This is a book that every process manager should study and keep on his or her shelf.
  

• Learning to See by Mike Rother and John Shook
  Mike Rother - January 03, 2006
  We seem to be focused on notations for business people at the moment and thus a review of this excellent book on Value-Stream Mapping published by the Lean Enterprise Institute provides a nice example of an alternative approach to modeling a business process.
  

• Agile Systems: With Reusable Patterns of Business Knowledge: A Component-Based Approach by Amit Mitra and Amar Gupta.
  Amit Mitra - January 03, 2006
  This is an ambitious book that proposed the creation of nothing less than a system of reusable business patterns that any business process analyst could access to develop a new system. This book is a rigorous application of the use of semantic maps and metamodels. It isn’t easy reading, but it provides lots of insights and a comprehensive look at what’s involved in business knowledge.
  

• Book Review: Essential Business Process Modeling
  Paul Harmon - December 06, 2005
  Michael Havey is an architect in IBM’s Global Services division. In this book Havey provides an introduction to BPM systems and the standards being developed to support BPM.
  

• Book Review: INsourcing Innovation
  David Silverstein - December 06, 2005
  At DCI’s November BPM Conference, in San Diego, Michael Slocum gave a popular keynote on Innovation. In this book review, Paul Harmon looks at the book that Slocum co-authored with David Silverstein and Neil DeCarlo.
  

• BPMJ Contents Vol 11, No 6
  December 06, 2005
  The Business Process Management Journal is the leading international publication reporting on business process research. We reproduce the table of contents of Volume 11, Number 6, 2005, so readers can check on the latest research being published.
  

• Innovation Happens Elsewhere by Goldman and Gabriel
  Paul Harmon - November 01, 2005
  Paul Harmon reviews a new book by Ron Goldman and Richard Gabriel. The authors argue that the key lesson companies should have learned from the success of the Web is that, whenever possible, it’s better to utilize the innovation and creativity of others, rather than relying exclusively on internal innovation. For many organizations, open source has become a key element of their business strategy. This book explains why.
  

• Business Rule Concepts by Ronald Ross
  Mark Myers - November 01, 2005
  Mark Myers, an enterprise architect at the Northern California Power Agency, reviews the latest release of Ron Ross’s widely read introduction to business rules, Business Rules Concepts, and argues that it’s a must-read book for anyone interested in how to increase business agility.
  

• BPMJ Vol 11 No 5
  November 01, 2005
  The Business Process Management Journal is the leading international publication reporting on business process research. We reproduce the table of contents of Volume 11, Number 5, 2005, so readers can check on the latest research being published.
  

• Role Activity Diagrams: Human Interactions and Business Process Management
  Sue Bushell - October 04, 2005
  Both Martyn Ould and Keith Harrison-Broninski have published books that suggest how analysts can use Role Activity Diagrams. Since these books advocate a rather different approach to business process change, we asked Sue Bushell, a Contributing Editor to CIO Magazine, Australia, to review both together, while also commenting on the Role Activity Diagram approach.
  

• BPMJ Contents 11-4 2005
  October 04, 2005
  The Business Process Management Journal is the leading international publication reporting on business process research. We reproduce the table of contents of Volume 11, Number 4, 2005, so readers can check on the latest research being published.
  

• BPMJ Vol 11, No 3, 2005
  September 06, 2005
  The Business Process Management Journal is the leading international publication reporting on business process research. We reproduce the table of contents of Volume 11, Number 3, 2005, so readers can check on the latest research being published.
  

• Workflow Handbook edited by Layna Fischer
  Layna Fischer (ed) - July 05, 2005
  The Workflow Management Coalition has, once again, published their annual handbook and, once again, it provides a valuable summary of the workflow market.
  

• Business Rules and Information Systems by Tony Morgan
  Diego Passadore - June 07, 2005
  Diego Passadore, the CEO of AgilNet, reviews Tony Morgan’s popular book on business rules and explains why the business rules approach is so important to companies who want to improve control over their IT portfolio.
  

• BPMJ Contents 11-2 2005
  May 03, 2005
  The Business Process Management Journal is the leading international publication reporting on business process research. We reproduce the table of contents of the latest issue, Volume 11, Number 2, 2005, so readers can check on the latest research being published.
  

• Creating Customer Focused Organizations by Brian Dickinson
  Paul Harmon - May 03, 2005
  Paul Harmon provides a brief review of Dickenson’s book that considers some of the challenges and opportunities in developing customer focused processes.
  

• BPMJ Contents 11-1 2005
  April 05, 2005
  The Business Process Management Journal is the leading international publication reporting on business process research. We reproduce the table of contents of the latest issue, Volume 11, Number 1, 2005, so readers can check on the latest research being published.
  

• Lean Memory Jogger by Richard L MacInnes
  Paul Harmon - March 01, 2005
  This small memory jogger from GOAL/QPC can save a busy manager a lot of time by putting all the basic concepts and tools of Lean right at his or her fingertips.(
  

• The Real-Time Enterprise by Peter Fingar and Joseph Bellini
  Paul Harmon - March 01, 2005
  Paul Harmon reviews a new book by Peter Fingar and Joseph Bellini in which they explain the relationship between the drive to make organizations more responsive and BPM.
  

• Fearless Change: Patterns for Introducing New Ideas by Mary Lynn Manns and Linda Rising
  Paul Harmon - February 01, 2005
  This new book by Mary Lynn Manns and Linda Rising provides lots of very practical advice about how to introduce change in an organization.
  

• Book Review: Business Process Management by Rashid Khan
  Paul Harmon - January 04, 2005
  This month, Paul Harmon reviews a new book by Rashid N. Khan, the co-founder and CEO of Ultimus. This is a very good introductory book for those interested in understanding BPM systems.
  

• Book Review: Measure Up! by Richard Lynch and Kevin Cross
  Tom Bellinson - December 07, 2004
  This month, Tom Bellinson reviews Measure Up!, one of the classic business process books that still provides important guidance.
  

• BPMJ Contents 10-6 2004
  December 07, 2004
  The Business Process Management Journal is the leading international publication reporting on business process research. We reproduce the table of contents of the latest issue, Volume 10, Number 6, 2004, so readers can check on the latest research being published.
  

• Book Review: Business Process Management: International Conference
  Wil van der Aalst - November 02, 2004
  the two books of proceedings that document BPM 2003 and BPM 2004, an International BPM conference held by researchers and technical experts.
  

• BPMJ Contents 10:5 2004
  November 02, 2004
  The Business Process Management Journal is the leading international publication reporting on business process research. We reproduce the table of contents of the latest issue, Volume 10, Number 5, 2004, so readers can check on the latest research being published.
  

• Book Review: Workflow-based Process Controlling by Michael zur Muehlen
  Michael zur Muehlen - October 05, 2004
  This month, we review a new book on BPM and workflow that provides a broad, scholarly overview of the workflow/BPM technologies and standards and then focuses on how one can use process audit data to build integrated monitoring systems (BAM) that can support senior business managers.
  

• BPMJ Contents Vol. 10 No.4
  October 05, 2004
  The Business Process Management Journal is the leading international publication reporting on business process research. We reproduce the table of contents of the latest issue, Volume 10, Number 4, 2004, so readers can check on the latest research being published.
  

• Book Review: Strategy Maps by Kaplan and Norton
  Paul Harmon - September 07, 2004
  This month, Paul Harmon reviews the latest book from the team that gave us the Balanced Scorecard.
  

• BPMJ Contents
  September 07, 2004
  The Business Process Management Journal is the leading international publication reporting on business process research. We reproduce the table of contents of the latest issue, Volume 10, Number 3, 2004, a special issue on Cyber Chain Management, so readers can check on the latest research being published.
  

• Book Review: Serious Performance Consulting by Geary Rummler
  Geary Rummler - July 06, 2004
  This month, Paul Harmon reviews an important new book by Geary Rummler that summarizes his latest thinking on analyzing and improving business processes, presented in the context of a major consulting engagement.
  

• Book Review: The Six Sigma Memory Jogger II by Michael Brassard, et al
  July 06, 2004
  This 3 by 5 inch spiral bound book of 266 pages is crammed full of nearly everything a Six Sigma team could possibly want to know, all succinctly explained.
  

• Book Review: Six Sigma Business Scorecard by Praveen Gupta
  Praveen Gupta - June 01, 2004
  This month we review a book that describes the intersection of two key business process technologies.
  

• BPMJ Contents
  June 01, 2004
  The Business Process Management Journal is the leading international publication reporting on business process research. We reproduce the table of contents of the latest issue, Volume 10, Number 2, 2004, so readers can check on the latest research being published.
  

• Book Review: Organization Modeling: Innovative Architectures for the 21st Century by Joseph Morabito, et al
  Paul Harmon - May 01, 2004
  This month Paul Harmon reviews a book that offers to guide you through creating an architecture for your organization. In fact, the book is a rather technical discussion of analyzing operations using a process flow tool (ProcessModel) and statistical tools. If you have a strong math background and want to work hard, you could learn a lot about modeling theory from this text.
  

• BPMJ Contents
  BPMJ - April 06, 2004
  BPMJ Contents. The Business Process Management Journal is the leading international publication reporting on business process research. We reproduce the table of contents of the latest issue, Volume 10, Number 1, 2004, a special issue on E-business Process Management, so readers can see the latest research being published.
  

• Managing Business Process Flows by Ravi Anupindi et al
  Paul Harmon - March 02, 2004
  This month Paul Harmon reviews a book designed for use in Operations Management courses. The book describes how to model processes and flows, considers the relationship between process structure and metrics, discusses how processes and metrics can guide managerial actions and includes a process modeling and simulation tool for students.
  

• CMMI Distilled, 2nd Ed, by Dennis Ahern, Aaron Clouse, and Richard Turner
  Dennis Ahern - February 03, 2004
  This book provides a good introduction of the latest release of CMMI. It suggests how organizations can evaluate their process maturity and provides a good description of CMMI best practices in the management and measurement of business processes.
  

• Book Review: Business Process Change Management
  Paul Harmon - December 02, 2003
  Paul Harmon reviews a new collection of essays on business process change management.
  

• Book Review: Services Blueprint: Roadmap for Execution
  November 04, 2003
  Paul Harmon reviews Services Blueprint, a book that provides a new and interesting overview of architecting and modeling corporate processes in the e-business era.
  

• Response to CMMI Review
  October 07, 2003
  The authors of CMMI respond to our September review of their book with some comments.
  

• CMMI: Guidelines for Process Integration and Product Improvement
  Paul Harmon - September 02, 2003
  Software development groups have been using the Capability Maturity Model (CMM) for years to judge how well managed their software development processes are. CMM Improvement is an extended model that is more general in nature. This is the latest, definitive book on the SEI's CMM research and development program.
  

• Book Review: Workflow Handbook 2003
  Layna Fischer - July 01, 2003
  The Workflow Management Coalition has just published the 10th anniversary issue of the annual handbook on Workflow. We review the articles in this important book and consider what it ways about the current state of the Workflow market.
  

• Book Review: Supply Chain Excellence
  Peter Bolstorff - July 01, 2003
  This is the first book to provide a detailed description of the Supply Chain Council's SCOR framework. It walks supply chain managers through all the steps involved in analyzing and designing an improved supply chain.
  

• Book Review: Business Process Management: Profiting from Process
  Paul Harmon - June 01, 2003
  Roger Burlton has been conducting workshops on business process change for several years. He is also the CEO of Adaptive, a leading software vendor and consultancy. Paul Harmon reviews the popular book in which Burlton has summed up his approach to business process change.
  

• Book Review: Strategic Planning for Success
  Paul Harmon - June 01, 2003
  Paul Harmon reviews a new book that discusses how strategies can be linked to improvements in human performance. This is a great book for middle level managers who are trying to figure out how to align their business units with the organization’s goals.
  

• Book Review: Model Driven Architecture: Applying MDA to Enterprise Computing
  Paul Harmon - May 04, 2003
  A Review of David Frankel's magisterial overview of the Object Management Group's new MDA approach to software development. Reviewed by Paul Harmon
  

• Book Review: Business Process Management: The Third Wave
  Steve Olson - April 04, 2003
  Steve Olson, a Strategic Account Manager at Savvion, reviews Smith and Fingar's popular new book on business process management.
  

• Book Review: Business Process Change -- Melville
  Mark Melville - February 04, 2003
  A review of Paul Harmon's new book, Business Process Change by Mark Melville, CEO of Steeltrace.
  

• Book Review: Business Process Change - Francis
  Joseph Francis - January 14, 2003
  A review of Paul Harmon's new book, Business Process Change, by Joe Francis, Senior Director, IT Business Process Management at Hewlett-Packard.
  

• Process Mining: Discovery, Conformance and Enhancement of Business Process by Wil van der Aalst,
  Anne Rozinat - January 06, 1900