This section provides definitions of words, terms, phases and acronyms, frequently used or referenced in the business process change community. As the business process change market evolves, these terms evolve and change, as well. Formal business process languages like BPML have semantic definitions that are enforced by the language standard. Other groups, such as the Workflow Management Coalition (WfMC), publish formal glossaries. Still other groups define terms in ways specific to their particular community. Most of these communities use or define these terms in slightly different ways. Old terms take on new and varied meanings, new terms emerge, and it is often confusing to business managers trying to communicate across the various business process change communities. This glossary recognizes these differences, seeks to provide generic definitions and suggests a common language. In cases where we know that communities use these terms in ways significantly different from those we provide, we note the fact. We hope our members and visitors find this glossary helpful and we pledge to work hard to keep it current.

Filter: All|A|B|C|D|E|F|G|H|I|J|K|L|M|N|O|P|Q|R|S|T|U|V|W|X|Y|Z

Display Mode: Show Words Only | Show Words and Definitions

H

Horizontal Alignment

Focuses on business processes. The alignment of activities and flows of information and materials into processes that encompass everything that happens from when an order arrives until after the customer receives the product or service. (Contrast to Vertical Alignment)

Human Performance Analysis Worksheet

A grid or matrix that one can use to analyze the human performance requirements of a process or activity. Tasks, activities or steps are listed on the vertical axis of the worksheet and measures and the elements of the human performance model are listed on the horizontal axis, making it possible to identify measures and potential performance problems for each activity.

Human Performance Analyst

Someone who uses Human Performance Technology to help with job analysis and design or to advise on how job performance can be improved.

Human Performance Model

An analysis of what is involved in human performance. There are different versions of this model, but all emphasize: inputs, outputs, the consequences of performance, feedback and the skills and knowledge employed by the performer. Sometimes referred to as HPT or Human Performance Technology. These models and an analysis of the variables is associated with the International Society for Performance Improvement (ISPI) and with Thomas Gilbert and Geary Rummler. For more information, check www.ispi.org

Hypercompetition

Occurs when all companies focus on being the low cost producer. Each company tries to improve their processes by adopting the best practices of their competitors. In effect each company works harder and faster to be more efficient and their profit margins keep dropping. The alternative is for some companies to adopt other strategies. Associated with Michael Porter.