This section provides definitions of words, terms, phases and acronyms, frequently used or referenced in the business process change community. As the business process change market evolves, these terms evolve and change, as well. Formal business process languages like BPML have semantic definitions that are enforced by the language standard. Other groups, such as the Workflow Management Coalition (WfMC), publish formal glossaries. Still other groups define terms in ways specific to their particular community. Most of these communities use or define these terms in slightly different ways. Old terms take on new and varied meanings, new terms emerge, and it is often confusing to business managers trying to communicate across the various business process change communities. This glossary recognizes these differences, seeks to provide generic definitions and suggests a common language. In cases where we know that communities use these terms in ways significantly different from those we provide, we note the fact. We hope our members and visitors find this glossary helpful and we pledge to work hard to keep it current.

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P

PIP (Potential for Improving Performance)

Measure used by Human Performance Technologists. One measures the performance of the best person performing a task and also determines the average performance of the average worker. Large differences suggest that performance can be improved by bring average performance up closer to the best performance. Small differences suggest little potential for improvement. Term is usually associated with Thomas Gilbert. (Some other business process people use the term PIP as an acronym for Performance Improvement Project.)