Three Levels of Organization (Performance Framework)

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A Rummler-Brache concept that holds that there are three primary levels of business process analysis: the organizational level, the process level, and the activity or performance level (which Improving Performance called the Job Level). Sometimes presented as a matrix, the Performance Framework, where the 3 levels are shown on the vertical axis and the perspectives or viewpoints are shown on the horizontal axis: Goals and Measures, Design and Implementation, and Management. A nice way of classifying the concerns that a comprehensive business process approach should encompass.

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