Process Management (Process Manager)

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Most managers or supervisors are responsible for specific processes or activities. They are responsible for organizing the process or activity and securing the resources need to execute it, and they are responsible for measuring the results of the activity and providing rewards or corrective feedback when necessary. They are also responsible for changing and improving it whenever possible. It’s usually best to think of the day-to-day management of a process as a part of the process, as shown in the figure below. Many of the problems that decrease the efficiency or effectiveness of a process result from bad management practices, and not from the activities or the flow of activities that employees perform. Thus, for example, if the manager doesn’t provide feedback when employees do well or make mistakes there will be problems. Similarly, if the manager doesn’t provide the right incentives, employees will do what is supported by the manager, even if it isn’t what the process requires.

Process Management« Back to Glossary Index