Non-Value Adding Activities

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Processes or activities that neither add value to a final product or service, or enable activities that add value to outputs for either customers or other external stakeholders of the process. In most cases these activities are left over from older processes and somehow continue even though they are no longer necessary, or they are done because some departmental manager wants them done, “because that's the way things are done in this department,” even though they add noting to a specific process.

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