Process Solutions: Relationship Management—the Ultimate Unstructured Process

Process Solutions: Relationship Management—the Ultimate Unstructured Process
Years of experience in mapping processes have taught Tom Bellinson that it is imperative to begin with sales and marketing. This same experience also suggests that these two key processes require more focus and attention than most other processes. In his Column this month, Tom explores both the process and technology sides of these two activities and provides advice on how to select the tools best suited for mapping your organization`s sales and marketing processes?.

Tom Bellinson

Tom Bellinson

Mr. Bellinson has been working in information technology positions for 30 years. His diverse background has allowed him to gain intimate working knowledge in technical, marketing, sales and executive roles. Most recently, Mr. Bellinson finds himself serving as President of a BPM related software start-up company called UnaPage that provides solutions based on Microsoft SharePoint. From 2008 to 2011 Bellinson worked with at risk businesses in Michigan through a State funded program which was administered by the University of Michigan. Prior to working for the University of Michigan, Mr. Bellinson served as Vice President of an ERP software company, an independent business and IT consultant, as chief information officer of an automotive engineering services company and as founder and President of a systems integration firm that was a pioneer in Internet services marketplace. Bellinson holds a degree in Communications with a Minor in Management from Oakland University in Rochester, MI and has a variety of technical certifications including APICS CPIM and CSCP.
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