Process Management as a Service

Process Management as a Service
Is a service a process and vice-versa? In this Article, Michael Rosemann provides an answer to the skeptics in the BPM community who regard everything as a process – “process as the ultimate first class citizen” – and who doubt that the service concept can add new insights. Professor Rosemann argues that “process” and “service” are complementary views of the same capabilities in an organization and that their associated viewpoints stress alternative facets of those capabilities. Read his Article for the details of his analysis.

Michael Rosemann

Michael Rosemann

Dr Michael Rosemann is Head of the Information Systems Discipline at the Queensland University of Technology, Brisbane, Australia. This Discipline includes as one of its five research groups, the Business Process Management Group. This research group is one of the largest BPM research groups in the world and is internationally known for its applied research in areas such as BPM maturity management, process/workflow modelling and Business Service Management. Michael is the Chief Investigator of a number of applied research projects funded by the Australian Government and various industry partners (e.g., Accenture, Brisbane Airport Cooperation, Rio Tinto, SAP, Qld Government, Woolworths). He has been instrumental in the design of QUT's Masters in Business Process Management. Dr Rosemann teaches each semester units on Business Process Modelling and Business Process Management to 140+ under-grad. and post-grad. students making these among the world's largest BPM courses. Dr Rosemann is the author/editor of eight books, more than 170 refereed papers (published among others in MIS Quarterly, JAIS, DSS, EJIS, DKE, IEEE TKDE) and Editorial Board member of ten international journals (incl. the Business Process Management Journal). His 'Handbook of Business Process Management' (bpm-handbook.com) is the most comprehensive consolidation of global BPM thought leaders; his book 'Process Management' has been translated into German, Russian and Chinese. Dr Rosemann is the founder and chair of the Australian BPM Community of Practice (http://bpm-collaboration.com). With more than 250 invited BPM Professionals, this is one of the largest of such communities in the world. He has been the Chair of the 5th International Business Process Management Conference in 2007, invited keynote speaker in 2008 and the Chair of the Australasian Conference on Information Systems in 2010. Dr Rosemann regularly conducts keynotes, executive training in BPM and provides advice to organisations from various industries including telecommunications, banking, insurance, utility, retail, public sector, logistics and film industry. He is an experienced speaker and facilitator with a focus on value-driven process-related change initiatives including the design of process-based projects, stakeholder analysis, process scoping, process vision, process modelling, process analysis, process improvement, process performance measurement, process implementation, and process change management.
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