Practical Process: The Problem of the Question Mark

Practical Process: The Problem of the Question Mark
Everyone agrees that measuring process performance is fundamental, but few do it well. In his Column this month, Roger explores some problems in establishing real process measures, capturing current values and setting targets. Read his Column and measure your experiences against Roger`s summary and analysis of measurement issues.

Roger Tregear

Roger Tregear

As a Consulting Director with Leonardo Consulting, Roger Tregear delivers BPM courses and consulting assignments around the world. Based in Canberra (Australia) Roger spends his working life talking, consulting, thinking and writing about analysis, improvement and management of business processes. His work with clients is on short and long term assignments, in organizational improvement and problem solving based on BPM capability development, and business process, analysis, improvement, and management. He is available to help small and large organizations understand the potential, and realize the practical benefits, of process-centric thinking and management. Contact Roger at r.tregear@leonardo.com.au.
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