Practical Process: Mind the Gap

Practical Process: Mind the Gap
As readers of Roger`s Column are aware, he believes in remarkable—not merely okay—BPM. One of the qualities of a remarkable BPM practice is being continuously aware of the gaps between actual and desired performance and doing something about closing the gaps. In this Column, Roger discusses the elements necessary to effectively identify and attend to the gaps and close them.

Roger Tregear

Roger Tregear

As a Consulting Director with Leonardo Consulting, Roger Tregear delivers BPM courses and consulting assignments around the world. Based in Canberra (Australia) Roger spends his working life talking, consulting, thinking and writing about analysis, improvement and management of business processes. His work with clients is on short and long term assignments, in organizational improvement and problem solving based on BPM capability development, and business process, analysis, improvement, and management. He is available to help small and large organizations understand the potential, and realize the practical benefits, of process-centric thinking and management. Contact Roger at r.tregear@leonardo.com.au.
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