Practical Process: Measuring Processes

Practical Process: Measuring Processes
Frequently, in these pages, our authors have confronted the fact that too many BPM initiatives do not deliver on promises made, and even if the promises are delivered, there is often no solid evidence that they have. Now, Roger Tregear confronts the issue and proposes a solution. He argues that the discovery and use of effective process performance measures can be designed, implemented and maintained to deliver significant benefits for strategic and operational management. His argument is convincing and is based on his long experience as a BPM consultant. Read his Column and let us know your reaction.

Roger Tregear

Roger Tregear

As a Consulting Director with Leonardo Consulting, Roger Tregear delivers BPM courses and consulting assignments around the world. Based in Canberra (Australia) Roger spends his working life talking, consulting, thinking and writing about analysis, improvement and management of business processes. His work with clients is on short and long term assignments, in organizational improvement and problem solving based on BPM capability development, and business process, analysis, improvement, and management. He is available to help small and large organizations understand the potential, and realize the practical benefits, of process-centric thinking and management. Contact Roger at r.tregear@leonardo.com.au.
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