Practical Process: Insignificant and Exceptional

Practical Process: Insignificant and Exceptional
Roger Tregear urges readers not to be satisfied with mundane and incremental process improvements. Taking a lesson from Malcolm Gladwell`s Outliers: The Story of Success, he suggests we examine instances of extraordinary performance and use them to create a new norm. To do so, Roger proposes applying the concept of Positive Deviance to process improvement projects and provides an outline for doing so.

Roger Tregear

Roger Tregear

As a Consulting Director with Leonardo Consulting, Roger Tregear delivers BPM courses and consulting assignments around the world. Based in Canberra (Australia) Roger spends his working life talking, consulting, thinking and writing about analysis, improvement and management of business processes. His work with clients is on short and long term assignments, in organizational improvement and problem solving based on BPM capability development, and business process, analysis, improvement, and management. He is available to help small and large organizations understand the potential, and realize the practical benefits, of process-centric thinking and management. Contact Roger at r.tregear@leonardo.com.au.
Share
Share
Share