Practical Process: Fraud Investigation – A Process View

Practical Process: Fraud Investigation – A Process View
In his previous Column, Roger Tregear suggested that there is a finite set of compelling reasons for adopting process-based management—a theory that he intends to support by presenting a series of case studies that illustrate those reasons. This month, he recounts the story of Centrelink, an Australian Government agency responsible for the distribution of funds to various programs such as social security and disaster assistance. Read Roger`s Column to learn how Centrelink significantly improved its fraud investigation process.

Roger Tregear

Roger Tregear

As a Consulting Director with Leonardo Consulting, Roger Tregear delivers BPM courses and consulting assignments around the world. Based in Canberra (Australia) Roger spends his working life talking, consulting, thinking and writing about analysis, improvement and management of business processes. His work with clients is on short and long term assignments, in organizational improvement and problem solving based on BPM capability development, and business process, analysis, improvement, and management. He is available to help small and large organizations understand the potential, and realize the practical benefits, of process-centric thinking and management. Contact Roger at r.tregear@leonardo.com.au.
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