Practical Process: Are You Being Served?

Practical Process: Are You Being Served?
Recently, Roger Tregear has been engaged in several discussions involving the term “service,” all of which add up to a wide range of views on what a service might be and what we should do about it. Does a service architecture replace a process architecture or is it the same thing? Roger argues that, from his perspective as a process advocate, “service” is another term for the concept of “value” that is delivered by a process. We hope you`ll weigh in on the issue.

Roger Tregear

Roger Tregear

As a Consulting Director with Leonardo Consulting, Roger Tregear delivers BPM courses and consulting assignments around the world. Based in Canberra (Australia) Roger spends his working life talking, consulting, thinking and writing about analysis, improvement and management of business processes. His work with clients is on short and long term assignments, in organizational improvement and problem solving based on BPM capability development, and business process, analysis, improvement, and management. He is available to help small and large organizations understand the potential, and realize the practical benefits, of process-centric thinking and management. Contact Roger at r.tregear@leonardo.com.au.
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