Ongoing Confusion of Process and Function

Ongoing Confusion of Process and Function
Charles Betz notes that IT management is strongly influenced by the major process frameworks such as ITIL®, COBIT®, and CMMI®. He argues, however, that these frameworks are inconsistent with significant tenets of Business Process Management thinking. In this Article, he demonstrates the inconsistencies, discusses the implications and consequences of employing these frameworks and offers an alternate approach.

Charles Betz

Charles Betz

Charles Betz is Research Director for IT Portfolio Management at Enterprise Management Associates, and author of the recently published Architecture and Patterns for IT: Service Management, Portfolio Management, and Governance (Making Shoes for the Cobbler's Children), Second Edition (Elsevier/Morgan-Kaufman, 2011). From 2005 to 2011, he worked at Wells Fargo as Senior Enterprise Architect and Vice President for IT Portfolio Management and Systems Management. In this role he guided IT portfolio management and IT service management efforts, as well as consulting broadly across the bank's $6 billion IT operations regarding process, data, and systems for the "business of IT." These efforts included extensive work on IT portfolio management systems; application lifecycle management; the enterprise Configuration Management System; incident, change and configuration management processes, infrastructure service provisioning and hosting; service catalog, availability processes and infrastructure; IT financial management, capacity management, SOA and messaging; governance, risk, audit, and compliance; security, enterprise architecture methodology, and many other areas. As part of the Wells Fargo-Wachovia merger, he established the architectural protocols for the rationalization and orderly dismantling of over 1500 production applications. Aligning and improving IT processes via solving master data management problems and driving IT management system integration were key priorities throughout this work. Previously, Charles has held application management, architect, and software engineer positions for Best Buy, Target, and Accenture, specializing in IT governance, ERP systems, enterprise application integration, data architecture and metadata systems, and configuration management. He served as IT manager for the College of Pharmacy at the University of Minnesota, and has also worked in the nonprofit sector. Charlie holds a summa B.A. in Political Science ('89) and a Master of Science in Software Engineering ('03), both from the University of Minnesota. He is an active member of the professional community, belonging to ISACA, IEEE, ACM, ITSMF, AITP, the Data Management Association (DAMA), and the Society for Information Management (SIM). He presents frequently both locally and nationally to professional associations and conferences. He is the sole author of the popular www.erp4it.com weblog.
Charles Betz

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