In this Technical Brief, Celia Wolf provides a brief description of the European Foundation for Quality Management and its EFQM Excellence Model, widely used for audits and benchmarking in Europe.
Celia has over 40 years experience in business development, operations management, and marketing across a broad range of industries and markets. In addition to her responsibilities as Publisher and CEO of BPTrends, Celia is also the Managing Director of BPTrends Associates, (www.bptrendsassociates) a professional services company providing educational and consulting services to managers and practitioners interested in understanding and implementing business process change. She has held key management positions at several large corporations, including the Gillette Company, the Bose Corporation, Field Enterprises, Inc. and Scott Foresman & Company. For the past 25 years she has focused her efforts on the software applications, tools and services markets serving as President and CEO of Gold Hill, Inc., VP of Marketing and Operations for Genesis Development Corporation, SVP of Marketing and Sales for LearningBrands, Inc., and working as an independent consultant to start-ups and restarts, developing and implementing strategies for software and services businesses. Celia has been an active member of the Massachusetts Software Council, was a Founder and President of the LISP Industry Council and served as a regular panelist for the MIT Enterprise Forum. Celia lives in Newton, MA. Celia can be reached at firstname.lastname@example.org