Paul uses an anecdote about an engineer who charged what the customer thought to be an unreasonable sum for tapping his hammer on a pipe joint to repair a problem. When questioned about his fee, the engineer explained that “knowing where to tap with the hammer” required a great deal of hard won expertise. Similarly, the value a good BPM consultant brings to a job is a result of education and lots of experience. Read Paul’s Column to see if you have encountered some of the scenarios Paul describes.
In her first Article in this series, Stacey Wright, a program manager at Macedon Technologies, discussed the Steps to Governance. In this, the second Article, she focuses on the role of a Governance Committee, which she considers key to the long-term success of a BPM initiative. She offers the voice of experience in making the committee a powerful platform for change within the organization. The third Article will be published in the November Update.
In the July Update we published the fifth Article from a new book by Paul Harmon and Roger Tregear, Questioning BPM, in which 33 respected thought leaders in the BPM community respond to a set of 15 questions. This month, Paul writes a summary of responses to Question 7, “What’s the Return on Process?”
Business Rules Solutions: Pattern Questions for Harvesting Business Rules from Business Models of Milestones or States
Ron Ross continues his series on Pattern Questions, focusing this month on questions pertaining to business models of milestones or states. Ron believes these questions assist not only in capturing related business rules, but also in discussing and resolving related business issues with business stakeholders. In this Column, he presents a targeted set of pattern questions pertaining to milestones and illustrates them with practical examples.
Continuing his series on the Essentials of Business Architecture, Roger focuses this Column on “the work that must be done.” He believes that a useful process architecture should be built by working from the outside in. Read his Column to learn the techniques he uses to achieve this end. Part 2 of this Article will be published in the November Update and will focus on the Components of a Good Business Architecture.
The authors begin their discussion by stating, “We’re in the year of Blockchain…” They believe that Blockchain Technology has the potential to have a significant impact on a wide spectrum of business process. Read their interesting analysis of this new technology and how they believe it can relate to Business Process Improvement.
In her Column this month, Maureen McVey provides an answer to that frequently asked question at social gatherings, so what do you do? She offers a thorough but succinct response that BPM practitioners will find helpful in defining the BA role vis a vis the BPM role.
Last month we published the fourth Article from a new book by Paul Harmon and Roger Tregear, Questioning BPM, in which 33 respected thought leaders in the BPM community respond to a set of 15 questions. This month Paul writes a summary of responses to question 6, “Why a Process Architecture”?