Case Management: Combining Knowledge with Process Michael White Michael White of Singularity examines case management as it relates to the way knowledge workers do their jobs and the difficulties entailed in automating knowledge intensive processes. Read this thorough-going analysis to learn how a BPM approach can overcome those difficulties.
White Papers and Technical Briefs
White Papers are in depth essays that explore a specific topic of interest to business process change managers and Technical Briefs are shorter papers. All White Papers and Technical Briefs are written by individuals with specific expertise in, or knowledge of, the topic of the essay. Both of these features have been discontinued and similar content is covered in Columns, Articles, Blogs and Editorials. All White Papers and Technical Briefs are listed here in the order they were initially posted to this site, beginning with the most recent posting.
EFQM In this Technical Brief, Celia Wolf provides a brief description of the European Foundation for Quality Management and its EFQM Excellence Model, widely used for audits and benchmarking in Europe.
Errors in the SAP Reference Model Jan Mendling This paper is a summary of research on the correctness and completeness of the SAP Reference Model that has been undertaken by Jan Mendling, Wil Van der Aalst, Boudewijn van Dongen, and Eric Verbeek. The researchers identified errors in 5.6% of the 600 processes in the model.
BPM and SOA: A Strategic Alliance Dr. Gopala Krishna Behara of Wipro Technologies provides a discussion of the relationship between SOA and BPM and suggests why, together, they provide such a great combination for enterprise computing.
BPM Process Patterns Dan Atwood This Whitepaper provides a great introduction to both BPMN and the idea of process patterns. Dan Atwood is Director of Education for BEA Systems. Before that he was a Fuego Project Manager and led the Business Integration Journal’s 2004 BPM project of the year. In this paper, he defines 15 […]
Stakeholder Analysis: The Key to Balanced Performance Measures Robert Curtice Robert Curtice is the Vice President of Performance Improvement Associates and has spent several years helping companies establish Balanced Performance Measures that can be systematically tied to process measures. In this paper, he describes why it is important and how it can be done.
The Business of SOA: Evolving An Agile Enterprise With Service Oriented Architecture Jerry Huchzemeier Jerry Huchzermeier, a founding partner and CTO of Proforma, has spent the past several months talking with clients to determine just how they will use SOA and what features a business process tool will need to support corporate development in the […]
Getting Past the First BPMS Project As BPMS takes off within the organization, the challenge becomes one of delivering on the promise across a broad front. Derek Miers describes a general methodology for approaching BPMS projects. This White Paper presents a wide variety of best practice tips and pitfalls to avoid, highlighting the experiences of […]
Management, The Process Michael Lodato In this Whitepaper, Michael Lodato focuses on what managers have to do to assure that business processes run efficiently, day-in and day-out. This excellent paper reminds us that analyzing and designing the management of a process is often as important as figuring out how the process works.
Human Performance Technology Donald Tosti Donald Tosti is one of the leading consultants in Human Performance Technology and the past-president of the International Society for Performance Improvement. In this White Paper he provides an overview of the HPT approach which focuses on improving processes by improving the performance of the people who implement the process.