Managing BPM: The Greening of Process

Managing BPM: The Greening of Process In his first Column of 2008, Joe Francis turns to a timely topic—the greening of process. Anticipating the March presentation of SCOR 9.0, which will incorporate components that will characterize process from an environmental perspective, he discusses how advanced process management can begin to look at the “environmental footprint” […]

Managing BPM: The Customer is always

Managing BPM: The Customer is always Joe Francis shares some valuable insights gained while teaching benchmarking. Read his Column to learn how to avoid some common pitfalls that can derail your benchmarking project and lead you away from what we all know to be true—the customer is always right.

Managing BPM: The Food Processor

Managing BPM: The Food Processor You’ll be hungry after reading Joe Francis’ entertaining Column in which he advocates the use of simple analogies to convey the 5 key elements of BPM. His analogy of choice? The outdoor BBQ. Bon appetite!

Managing BPM: The IT Supply-Chain Material Flow

Managing BPM: The IT Supply-Chain Material Flow This is the fourth in a series of informative columns on applying SCOR-based techniques to the IT Supply Chain. In it, Joe Francis demonstrates how to create a mapping technique to manage the IT infrastructure around field automation and how to implement SCOR Processes to identify the sources […]

Managing BPM: The IT Supply-Chain SCORcard

Managing BPM: The IT Supply-Chain SCORcard This is the third in a series of four Columns on applying SCOR-based BPM techniques to the IT Supply Chain. In this Column, Joe demonstrates how to set up an IT SCORcard for benchmarking, and for aligning performance with corporate strategy.

Managing BPM: The IT-Chain Matrix

Managing BPM: The IT-Chain Matrix Joe Francis presents his second Column in a four-part series on IT Supply-Chain metrics. Read this month’s installment to learn a simple technique for identifying IT Supply-Chains selected for optimization using the SCOR Roadmap™.

Managing BPM: The IT Supply Chain Top 10

Managing BPM: The IT Supply Chain Top 10 This month, Joe Francis begins a series of three Columns demystifying the concept of “measuring an architecture.” In his first Column in the series, he discusses the top ten process metrics for the IT Supply Chain, with a focus on SOA.

Managing BPM: Keeping on Keeping on…

Managing BPM: Keeping on Keeping on… Read Joe Francis’ Column to learn what Winnie the Pooh and Jack the Ripper have in common. This month, Joe provides suggestions for avoiding “analysis paralysis”, insisting that BPM should be about solving business issues, not just identifying their cause.

BP Management: Falsehood

BP Management: Falsehood In this month’s Column, Joe Francis discusses how one important aspect of the scientific method can be used to improve how you think about business process analysis.

Managing BPM: Plan P From Outer Space

Managing BPM: Plan P From Outer Space This month, Joe Francis considers what it takes to successfully manage a BPM team. He not only provides advice but offers a formula that suggests project variables and shows how process management varies from small to mid-sized and large teams.