Paul uses an anecdote about an engineer who charged what the customer thought to be an unreasonable sum for tapping his hammer on a pipe joint to repair a problem. When questioned about his fee, the engineer explained that “knowing where to tap with the hammer” required a great deal of hard won expertise. Similarly, the value a good BPM consultant brings to a job is a result of education and lots of experience. Read Paul’s Column to see if you have encountered some of the scenarios Paul describes.
Harmon on BPM
Paul Harmon’s monthly Editorial, Harmon on BPM is posted in chronological order, beginning with the most recent posting.
In a world in which water and energy are becoming increasingly more expensive, and the negative effects of industrial processes and waste disposal are increasingly scrutinized, efforts at sustainable waste processing processes are going to be increasingly necessary. Read Paul’s Column for an account of his recent visits to companies where sustainable waste processing has become a major priority.
In his Column this month, Paul highlights the development of BPM from 2003 to the present. While the focus on BPM may appear to have declined a bit, Paul observes that it has morphed into something more complex, but no less important… Today, leading companies are working to automate more complex cognitive processes – an effort that will continue to be a challenge over the course of the next few decades.
Organizations need to constantly work on updating and improving their basic processes by identifying not only major problems but also the hundreds of small tasks and activities which, if not attended to, can lead to serious problems. Paul believes that teams of engaged and process aware employees can contribute to an organization’s excellence by identifying all problems, large and small.
This month Paul Harmon examines the components of Industry 4.0, a term used to define the current trends in the computerization of manufacturing. The common element among these trends is a reliance on the Internet of Things. Read Paul’s Column to learn more about Industry 4.0 and how it might affect your organization.
Paul Harmon’s Column this month discusses the 2016 BPTrends BPM Market Survey, first published in 2006 and, published every other year since. In addition to comprehensive reporting of the data from the most recent survey, the 2016 Survey provides comparisons of the data from all six surveys. We hope you will take time to read the results.
Paul Harmon believes the current digital transformation is ultimately a business process transformation and that the challenge organizations face is not what to automate, but what to automate first. Read his insights into the Digital Transformation movement and its impact on business processes.
This month, Paul presents his thoughts on what we might expect to see occur in process work in 2016. Based on responses to our January reader’s poll, observations at the November Building Business Capability Conference and extensive market research, he speculates that it will be a slow to average year for those promoting BPM, but will see the emergence of Cognitive Computing as an important technology. Read Paul’s Column for his take on 2016 and what Cognitive Computing might mean for BPM.
Business process change projects almost always involve the development of some kind of modeling diagrams. In this Column, Paul Harmon focuses on Case Management Modeling as applied by business managers and IT practitioners and discusses the differences between their approaches to the methodology.
At the recent Building Business Capabilities Conference the question of the differences between a Business Process Practitioner and a Business Analyst was frequently asked. In this month’s Column, Paul presents his view on their differences and similarities as well as their respective roles in process initiatives.