Business process management requires the skills and knowledge to assist stakeholders to adopt and incorporate change at all levels of an organization. To accomplish this, Maureen McVey proposes change management principals as the cornerstone for every organizational shift.
Using a recent project that involved mapping processes for the development of a physician’s certification exam, Maureen McVey presents the approach and tools she used to identify critical success factors that would lead to a quality product. A tool that figured prominently in her process was SIPOC, a Six Sigma methodology. Read her Column to learn how she applied the tool and the results she achieved.