BPM in India: The Career Portfolio

BPM in India: The Career Portfolio After receiving numerous inquiries regarding BPM careers from readers of their BPTends Column, Jyoti Bhat and Jude Fernandez decided to devote this month’s Column to a detailed account of career paths for BPM professionals in India. Whether you’re considering a move to India, already there, or just curious about […]

BPM in India: BPM in e-Governance—Towards Citizen-Centric Processes

BPM in India: BPM in e-Governance—Towards Citizen-Centric Processes This month, Jyoti Bhat and Jude Fernandez explore four different e-governance initiatives in the Indian government; two at the national level, one involving both national and state governments, and one at the local city council level. In their analysis, they attempt to uncover the underlying processes and […]

BPM in India: Spreading their Wings – Home-Grown Indian BPM Products

BPM in India: Spreading their Wings – Home-Grown Indian BPM Products While much has been written about the global BPM players and their efforts to increase their market share in the rapidly expanding Indian BPM market, Jyoti Bhat and Jude Fernandez thought it would be interesting to look at the Indian BPM players, how they […]

BPM in India: BPM and Quality Management—Will the Twain Meet?

BPM in India: BPM and Quality Management—Will the Twain Meet? Quality management has buy-in and commitment from senior management in most Indian companies, while BPM resides in the domain of IT. Jyoti Bhat and Jude Fernandez provide an inside look at how, in most Indian companies, the two groups remain unaligned in working toward their […]

BPM in India: Thou Shalt Comply-the BPM Angle

BPM in India: Thou Shalt Comply-the BPM Angle This month, Jyoti Bhat and Jude Fernandez turn their attention to compliance regulation in India. They observe that, as Indian companies assume global status, there will be an increased need to bring in mature process based compliance practices, tools and technologies to enable organizations to achieve and/or […]

BPM in India: Lifting the Veil

BPM in India: Lifting the Veil In their debut Column for BPTrends, the authors share their insights into the state of BPM in India and forecast the direction Indian companies will likely take to initiate and enhance existing processes. Read their Column for their inside view of the opportunities, challenges and uniqueness of the Indian […]

BPM in India: Maturity of BPM in India—the Process Management Dimension

BPM in India: Maturity of BPM in India—the Process Management Dimension Jyoti Bhat and Jude Fernandez believe that process management deserves considerable mention in any narrative describing India’s rise as an economic power. They observe that maturity in processes has become a strategy for producing and delivering superior quality products and services. Readers will be […]

BPM in India: Bridging the Digital Divide Through the Mobile – A Process Perspective

BPM in India: Bridging the Digital Divide Through the Mobile – A Process Perspective In 2008, cell phone service expanded by 10 million connections per month in India—much of the expansion extending into rural areas. This phenomenal growth obviously presents unique opportunities and challenges. Jyoti Baht and Jude Fernandez examine the potential for Indian companies […]

BPM in India: Banking—The Interest in BPM

BPM in India: Banking—The Interest in BPM Starting in April 2009, the second phase of the reforms by the Reserve Bank of India will open up the Indian banking sector to foreign banks and provide greater freedom, challenges, and opportunities for improvement. Jyoti Bhat and Jude Fernandez discuss these challenges and the resulting opportunity for […]