In his February Column, Peter Matthijssen’s message was that organizations need to become more adaptive. Continuing on that theme, this month he identifies 7 capabilities which he considers crucial for an organization to become an adaptive enterprise.
How do organizations stay relevant in the fast-paced and ever-changing business environment? Pete Matthijssen sets out to address that question in the first in a series of Columns on the adaptive organization. To respond to the challenges of a changing environment requires top-down strategic guidance, but also bottom-up improvement, learning and feedback. Read Peter’s Column for details.
Processes should provide value for customers, but, Peter Matthijssen asks, “How do our customers experience our processes?” In this Column, Peter introduces a technique, aimed at customer experience, called Customer Journey. This technique, Peter asserts, must be part of your BPM/Lean toolkit. Look inside for details.
The central themes at this year’s BBC conference were Change and Agility, and Peter strongly believes that bringing together and bridging different disciplines and techniques is critical to effectively supporting change. However, his experience has informed him that such collaboration is seldom practiced in organizations. Read his analysis and the solution he’s found to be successful in bringing practitioners of different disciplines together.
Peter Matthijssen urges BPM professionals to stop focusing on the best approach or method for improving processes, but rather to concentrate on how different approaches and techniques can support each other. He asks, “What does BPM bring to the web of methods and techniques?” In other words, what is the essence of BPM? Do you agree with his conclusion?
In his inaugural Column, Peter Matthijssen addresses the challenge of serving the customer in “real time.” To do so optimally, it is critical that the organization be “agile.”
His considerable experience in helping companies build a strategic capability for agility suggests that agility is something that requires support–but how much and what kind? Read what Peter has to say for the answer to the question.