Holly Lyke Ho Gland, a principal research lead at APQC, presents the results of their annual priorities survey. The results suggest that process management challenges continue to be top priorities for business in 2017. Read her Column for suggestions on dealing with those challenges.
Applying Process Frameworks: Driving Process Improvements: At the Intersection of Benchmarking and Process Frameworks
APQC conducted a survey to better understand common benchmarking practices and the value benchmarking provides. Here, Holly Lyke-Ho-Gland summarizes the results of the survey and concludes that intersecting benchmarks with a process framework helps organizations improve their process improvement efforts.