Case Studies

Case Studies are descriptions of specific business process change projects from the "real world." Some simply describe the successful implementation of a business process change initiative, while others focus on the problems and opportunities encountered using specific methodologies, technologies, applications and tools. All Case Studies are posted in chronological order, beginning with the most recent posting.

Motorola Solutions Case Study

Matt Feetterer, a Channel Account Manager at Motorola Solutions, Inc., describes how he and his team carried out a process improvement project whose goal was to develop the right processes to enhance channel sales. Read this Case Study to learn how they successfully accomplished that goal.

Process Mining: Ana Aeroportos de Portugal

Process Mining: Ana Aeroportos de Portugal Alberto Manuel Ana Aeroportos is responsible for managing the entire airport infrastructure in Portugal. They sought to improve their “Change Order” process by making it leaner and reducing the time required for process improvement. Alberto Manuel, a BPM consultant, describes how Ana Aeroportos used Process Mining to successfully achieve […]

Northrop Grumman Case Study

Northrop Grumman Case Study Tim Leach In this Case Study, Tim Leach describes how Northrop Grumman Aerospace Systems, confronted by sizable budget cuts by the Department of Defense and competition from emerging smaller companies, undertook an initiative to become more agile, forcing them to rethink the way they delivered value to their customers. Since the […]

UPS Case Study

UPS Case Study Dawson Wood UPS, a long-time process centric organization, recently determined to create greater value for their customers by using their package delivery network to manage the integration of information, transportation, inventory, warehousing, materials handling, packaging and the security of packages. They approached the challenges through several initiatives that were both internal to […]

Multi-Chem Relies on BPM Solution to Improve Operational Processes

Multi-Chem Relies on BPM Solution to Improve Operational Processes Fernando Coronado Multi-Chem® is a global production specialty chemicals company offering oilfield products, gas well treatments, and pipeline solutions designed to enhance oilfield production throughout the world. As the company grew, they recognized the need to pinpoint the status of approvals required for key documents. Read […]

AmerisourceBergen Corporation

AmerisourceBergen Corporation Wendy Werve As a major distributor in the pharmaceutical industry and as a comprehensive pharmaceutical services provider, AmerisourceBergen Corporation has several relationships with manufacturers, pharmacies, and hospitals. In addition, the company manages distribution of both brand-name and generic drugs. The Company is challenged not only with the complexities of contract and relationship management […]

Van Ameyde International Case Study

Van Ameyde International Case Study Marco Valkenburg In the November Update, we presented a synopsis of the winners of the OMG BPM/SOA Case Study contest. Here we present the first prize winner’s story. The Van Ameyde Group specializes in international claims and risk management for major international insurance companies, captives and brokers, government agencies, and […]

Royal Pharmaceuticals Case Study

Royal Pharmaceuticals Case Study The Royal Pharmaceutical Society of Great Britain (RPSGB) investigates complaints and, in some cases, recommends criminal proceedings against pharmacists or pharmacy technicians. In 2006, the RPSGB were becoming overwhelmed by a growing number of complaints and by the problems associated with managing the resulting paperwork. They decided to launch an effort […]

Danish Municipalities Case Study

Danish Municipalities Case Study In this exciting case study, we report on how cities in Denmark joined together to create a process framework that describes the major processes the cities are responsible for, including police, fire, zoning and welfare processes. Today, as the framework is being refined and extended, these cities in Denmark are moving […]

The CCLA Investment Management Case Study

The CCLA Investment Management Case Study At the BPM Europe Conference in September 2009, a number of interesting case studies were presented. This is the first of several we will publish in the coming months. The CCLA Case Study focuses on a UK funds management organization that used BPMS to move to a more efficient […]