Advisors/Newsletters

These publications were written by Paul Harmon beginning in 2003 at the time of the initial launch of BPTrends.com.  Paul discontinued writing the Newsletters when he began writing the Advisors in 2004 and he discontinued writing the Advisors when he began writing his monthly Editorial, Harmon on BPM and his Blog, Eye on BPM in 2013. Both of these features have been discontinued. All Advisors and Newsletters are posted in chronological order, beginning with the most recent posting.

Two Approaches to BPMS

Two Approaches to BPMS There are, broadly speaking, two basic approaches to BPMS—a procedural approach and a declarative approach. In this Advisor, we consider the basic assumptions and the value of each approach.

Value Chains, Value Streams and Business Architecture

Value Chains, Value Streams and Business Architecture Some in the business architecture space are creating confusion by continuing to use the term value stream in a misleading manner. Here’s a little review of the history of some key terms.

Dealing With Those New Software Announcements

Dealing With Those New Software Announcements Many people throughout any large organization receive numerous announcements of new software products, or of upgrades to existing software products. Most organizations respond in a haphazard, inconsistent and uncoordinated manner. Organizations with a business process architecture respond in a different manner.

Customer Service Standards

Customer Service Standards The US Congress is preparing to require government agencies to develop standards for serving customers. What might this entail and how can process people help organizations respond to this type of initiative.

The BPMS Market

The BPMS Market It’s been awhile since we reported on the major players in the BPMS market. Here’s a quick overview of who’s-who in today’s BPM software market.

Business Process Architecture and Process Improvement

Business Process Architecture and Process Improvement There’s been quite a bit of confusion over the years about what kind of process modeling one does to define a business process architecture and how it compares with the kind of process modeling one does when one redesigns a business process. For awhile they seemed very similar, but […]

Process in Education

Process in Education APQC has launched a major initiative to improve the management processes in public education. Here is an overview of a process-focused effort that could help both taxpayers and kids in US schools.

Case Studies in How Organizations Become More Mature

Case Studies in How Organizations Become More Mature We frequently receive inquiries regarding examples of what organizations are doing at the various CMMI Levels of Process Maturity. We reviewed some actual case studies to see if we can be a bit more definitive regarding how organizations actually move from Level I to Level V.

Developing a Business Case

Developing a Business Case There has been quite a bit of talk about business models recently. The idea of a business model is important when one is considering transforming major business processes. In this Advisor, I will discuss some of the ways in which a business model can affect the outcome of a major business […]

Steps Toward a Discipline for Process Managers

Steps Toward a Discipline for Process Managers Over the years there have been a number of steps toward reconceptualizing operational management in process terms. Here’s a quick review of some of the important steps in this effort.