Robotic Process Automation (RPA)

Robotic Process Automation, or RPA, is a technology that lets users capture routine sequences of steps and then automate them.  Used where appropriate, this bit of technology can capture and automate routine transfers of information from one application to another. In effect its “duct tape” than can be used to link to software applications together […]

Business Process Management in the Digital Age

In this Article, the authors present their BPM capability framework in the digital age. The framework includes 30 capabilities structured along core elements of BPM i.e., strategic alignment, governance, methods, IT, people, and culture.

Harmon on BPM: Toward an Agile BPM Methodology

Paul predicts that every company is going to be engaged in constant redesign and transformation within the next few years. He suggests that business change practitioners need an agile methodology to accommodate the ongoing need for change. Let us know your thoughts on Paul’s predictions.

Process Improvement: Sole Survivor: Finding that First Opportunity

Alan Ramias recounts his first experiences as an internal improvement consultant at Motorola in the early 1980’s—a time when the notions of BPM and improving business processes were unknown. From that experience and those in the intervening years, Alan has gleaned several lessons which he shares in this Column.

Class Notes: Power of Text-mining in BPM

Jan vom Brocke and his colleagues, Oliver Mueller, and Stefan Debortoli, at the University of Lichtenstein, provide a detailed account of their investigation of
text-mining’s potential to foster BPM capabilities. Read their Column for Their conclusions.

Practical Process: Lost-baggage processes

Roger Tregear asks, “Is your organization investing in lost-baggage processes?” His observation is that organizations often invest a lot of time and money in improving the wrong processes. Instead of fixing the resulting lost-baggage processes, Roger urges us to fix the processes that cause the baggage to be lost in the first place.

What percent of your organization’s business processes are well-documented, modeled, and routinely measured…

Technology Business Management’s Role in BPM

Achieving a high level of financial transparency in IT spending is no longer simply a matter of basic accounting. It requires a more defined process. In this Article, Alex Paul Manders of Information Services Group (ISG) discusses Technology Business Management (TBM), which is a strategic framework to drive innovation with cost transparency at its foundation.

Let your customers crawl up the steps

Vanilla Air (a low-fare subsidiary of Nippon Airlines) has just challenged United for the title of Worst Airline Provider.   Vanilla air initially explained to Mr. Hideto Kijima, who uses a wheelchair, that he couldn’t board their plane on the island of Amami, because they lacked a way to raise his wheelchair.  They explained that […]

Malls Will Disapear?

There have been several stories in the press this week about how malls are doomed to disappear.  It’s a sign of the continual spread of the waves caused by Amazon.com  It began with the retail book industry.  Amazon offered to sell books online.  You went to www.amazon.com and chose your book and Amazon rushed it to […]

Share
Share