BPM in Europe: One Customer’s Experience

BPM in Europe: One Customer’s Experience
During the summer our European correspondent, Frits Bussemaker, moved from one house to another. In this month`s column he reflects on the experience. The bottom line – in Europe, as in the US – some companies have good processes and provide excellent customer service and others don`t do as well.

Frits Bussemaker

Frits Bussemaker

Frits Bussemaker started his career in IT industry in 1988. He has worked for various organizations like Logica, Cambridge Technology Partners and Staffware/Tibco software. He is the founder and chairman of the Dutch BPM-Forum (www.bpm-forum.org), a non-profit neutral expert platform for BPM. He is also the president of the ProcessCommunity (www.processcommunity.org) an international network of board members of local BPM communities. He sits on the board of advice of a number academic, non-profit and commercial organizations. He is a frequent (international) speaker on BPM and community building and regularly contributes to books and magazines like the Dutch BPMagazine and BPtrends.com. He has an MSc from the University of Delft. He can be reached through frits.bussemaker@hetnet.nl.
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