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Scott Archibald is a Certified Process Improvement Facilitator in the AZ Public Services (APS) Center for Process Excellence (CPE). APS is the largest utility in AZ and services more than a million customers. Scott currently works on process improvement projects in the Information Services organization and was the lead on the Business Process Architecture (BPA) for more than two years. His work demonstrated the value of having a BPA.
During his career, Scott has experienced the importance of process modeling and project documents as essential elements to the successful implementation of projects.
In April of 2009, Scott earned his M.B.A. from Keller Graduate Business College in Scottsdale, Arizona.