Paul Harmon

Executive Editor and Founder, Business Process Trends

Paul HarmonIn addition to his role as Executive Editor and Founder of Business Process Trends, Paul Harmon is Chief Consultant and Founder of Enterprise Alignment, a professional services company providing educational and consulting services to managers interested in understanding and implementing business process change.

Paul is a noted consultant, author and analyst concerned with applying new technologies to real-world business problems. He is the author of Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (2003). He has previously co-authored Developing E-business Systems and Architectures (2001), Understanding UML (1998), and Intelligent Software Systems Development (1993). Mr. Harmon has served as a senior consultant and head of Cutter Consortium's Distributed Architecture practice. Between 1985 and 2000 Mr. Harmon wrote Cutter newsletters, including Expert Systems Strategies, CASE Strategies, and Component Development Strategies.

Paul has worked on major process redesign projects with Bank of America, Wells Fargo, Security Pacific, Prudential, and Citibank, among others. He is a member of ISPI and a Certified Performance Technologist. Paul is a widely respected keynote speaker and has developed and delivered workshops and seminars on a wide variety of topics to conferences and major corporations through out the world.

Paul lives in San Francisco.

Paul can be reached at pharmon@bptrends.com


Harmon on BPM: Digital Transformation

In this Column, Paul discusses the impact of the digital transformation on BPM. He urges business process analysts and developers to rethink how their organizations’ work and to develop the new kinds of digital systems and infrastructure needed to survive in the near future.

A Book Review: Workflow Patterns: The Definitive Guide

This month Paul Harmon reviews Workflow Patterns—The Definitive Guide by Nick Russell, Wil M.P.van der Aalst and Arthur H.M. ter Hofstede.

Harmon on BPM: What Comes Next?

In his first Column of the New Year, Paul speculates on what changes might be in store for Business Process Management in 2017. Do you agree or disagree with his projections? We hope you will share your thoughts on the subject.

Book Review: Real World Decision Modeling With DMN By James Taylor & Jan Purchase

This month, Paul Harmon reviews Real World Decision Modeling with DMN by James Taylor and Jan Purchase. Paul posed a series of questions to the authors concerning DMN (Decision Modeling Notation) and based his review of the book on their responses.

Harmon on BPM: Where is Business Architecture Today?

This month, Paul focuses on Business Architecture and examines the various forms it has taken over the last few decades. He suggests that the comprehensive and complex business architectures from the 80’s and 90’s are no longer viable in the current culture where technology and change are moving at exponential speed. Instead, he recommends that most organizations would do better to focus on defining value chains that contain the problems and analyzing just those business process architectures required to understand and improve the process.

Harmon on BPM: Transitioning to Cognitive Process Analysis

At this point in time, we are halfway between the old approach to process analysis and a new approach. In this Column, Paul discusses the new dynamic process modeling techniques which will enable us to model processes that change from one instance to the next.

Harmon on BPM: Knowing Where to Tap

Paul uses an anecdote about an engineer who charged what the customer thought to be an unreasonable sum for tapping his hammer on a pipe joint to repair a problem. When questioned about his fee, the engineer explained that “knowing where to tap with the hammer” required a great deal of hard won expertise. Similarly, the value a good BPM consultant brings to a job is a result of education and lots of experience. Read Paul’s Column to see if you have encountered some of the scenarios Paul describes.

Harmon on BPM: Sustainable Business Processes

In a world in which water and energy are becoming increasingly more expensive, and the negative effects of industrial processes and waste disposal are increasingly scrutinized, efforts at sustainable waste processing processes are going to be increasingly necessary. Read Paul’s Column for an account of his recent visits to companies where sustainable waste processing has become a major priority.

Harmon on BPM: Where is BPM Today?

In his Column this month, Paul highlights the development of BPM from 2003 to the present. While the focus on BPM may appear to have declined a bit, Paul observes that it has morphed into something more complex, but no less important… Today, leading companies are working to automate more complex cognitive processes – an effort that will continue to be a challenge over the course of the next few decades.

Harmon on BPM: Fixing Little Things

Organizations need to constantly work on updating and improving their basic processes by identifying not only major problems but also the hundreds of small tasks and activities which, if not attended to, can lead to serious problems. Paul believes that teams of engaged and process aware employees can contribute to an organization’s excellence by identifying all problems, large and small.