Paul Harmon

Executive Editor and Founder, Business Process Trends

Paul HarmonIn addition to his role as Executive Editor and Founder of Business Process Trends, Paul Harmon is Chief Consultant and Founder of Enterprise Alignment, a professional services company providing educational and consulting services to managers interested in understanding and implementing business process change.

Paul is a noted consultant, author and analyst concerned with applying new technologies to real-world business problems. He is the author of Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (2003). He has previously co-authored Developing E-business Systems and Architectures (2001), Understanding UML (1998), and Intelligent Software Systems Development (1993). Mr. Harmon has served as a senior consultant and head of Cutter Consortium's Distributed Architecture practice. Between 1985 and 2000 Mr. Harmon wrote Cutter newsletters, including Expert Systems Strategies, CASE Strategies, and Component Development Strategies.

Paul has worked on major process redesign projects with Bank of America, Wells Fargo, Security Pacific, Prudential, and Citibank, among others. He is a member of ISPI and a Certified Performance Technologist. Paul is a widely respected keynote speaker and has developed and delivered workshops and seminars on a wide variety of topics to conferences and major corporations through out the world.

Paul lives in San Francisco.

Paul can be reached at pharmon@bptrends.com


Robotic Process Automation (RPA)

Robotic Process Automation, or RPA, is a technology that lets users capture routine sequences of steps and then automate them.  Used where appropriate, this bit of technology can capture and automate routine transfers of information from one application to another. In effect its “duct tape” than can be used to link to software applications together […]

Let your customers crawl up the steps

Vanilla Air (a low-fare subsidiary of Nippon Airlines) has just challenged United for the title of Worst Airline Provider.   Vanilla air initially explained to Mr. Hideto Kijima, who uses a wheelchair, that he couldn’t board their plane on the island of Amami, because they lacked a way to raise his wheelchair.  They explained that […]

Malls Will Disapear?

There have been several stories in the press this week about how malls are doomed to disappear.  It’s a sign of the continual spread of the waves caused by Amazon.com  It began with the retail book industry.  Amazon offered to sell books online.  You went to www.amazon.com and chose your book and Amazon rushed it to […]

Process Mining Experimentation

There is lots of academic interest in process mining — the use of tools to evaluate events and determine flow patterns (processes) and bottlenecks.  Recently a group of university people announced the free availability of Nirdizati — an Alpha release of a predictive monitoring tool that individuals and organizations can experiment with.  http://nirdizati.cs.ut.ee  Use of […]

Meta-Process Analysis

I’ve begun to talk about what I’ve decided to term “meta-process analysis.”  By meta process analysis I mean the analysis of a generic or abstract process — usually a specific type of process like an auto production line process, or a retail store sales process.  The focus of the analysis is to describe ways in […]

Portugal in May

I’m getting excited about the upcoming BPM Conference in Lisbon on May 25th.  The conference is going to focus on the impact of AI and Cognitive Technologies on Business Process Change and I’ve been asked to keynote it.  (For more information on the conference, please check:  lisbon.bpmconferenceportugal.com ) I happen to think that Ai and […]

Transformation

I’ve read many articles on “transformation.”  Older articles seemed to suggest that transformation implied a major change — rather like business process reengineering.  Recently, however, transformation has become popular and everyone now seems free to use it as the equilivent for process change.  This month I asked www.bptrends.com readers for their take on the meaning […]

What do managers know about business processes?

The current mini-survey being run on BPTrends asks readers to tell us what managers at their companies know about processes. One option suggests that an organizations know about processes, could help improve them, get data about them and use that data to make day-to-day management decisions.  For those familiar with CMMI, that would suggest a […]

What’s Next in BPM?

This past month, www.bptrends.com has asked its readers to vote on what they think will be the next hot topic for BPM.  We had more votes than we normally get for one of our informal surveys and a much clearer result. 58% or 25 readers chose Digital Transformation.  This was in contrast to alternative options […]

The Challenge of Automation

Obama gave a farewell address this past week and he addressed a variety of topics, including trade and the problems of jobs going overseas. The interesting thing he said, however, was missed by most commentators. He argued that… “…the next wave of economic dislocation won’t come from overseas. It will come from the relentless pace […]

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