Joseph (Joe) Francis

Joseph (Joe) FrancisJoseph (Joe) Francis has over 15 years experience in Supply-Chain Management and is currently the Managing Director of Process Core Group, a Supply-Chain Consultancy, as well as CTO of Supply-Chain Council (SCC) a non-for-profit manufacturing practices trade group. In professional practice has executed transformation programs and provided advice and mentoring on business process and supply-chain management improvements with groups as diverse as Volvo, United States Air Force, Lowe's Companies, DHL, Alcatel, Verizon, Daimler-Chrysler, Samsung, DuPont, Sasol, Volvo, GS Caltex, and Epson-Sanyo, Air Products, IBM, PRTM, Cendant, Home Depot, Compaq and in particular with HP where during his employment he led the process re-engineering of the HP/Compaq supply-chain merger in 2001/2002; the combined value of programs he directly managed is in the US$6B range.

In his CTO capacity he is managing over 200 global research team members, as well as developing the global SCC training program for SCORþ, SCOR Roadmapþ, DCOR(R), CCOR(R), SCORþ Six-Sigma Convergence, SCORþ PBL, and SCORþ Team Development. He controls the standards and certification for all SCC trainers globally. He also manages the development of the public four-level SCORþ Certification and the SCORmark(R) Fee-Free Benchmarking System.

Joe speaks extensively on framework-based BPM, with groups including SCC, Brainstorm, Shared Insights, IQPC, AQPC, ABPMP, and Open Group. He co-authored and placed in public domain the DCOR(R) and CCOR(R) process standard frameworks for Product Design and Sales Management. He has lectured on or participated in research with SCOR(R) and BPM at University of Houston Bauer College of Business, Georgia Tech Logistics Institute, and Gordon Institute of Business Science in South Africa. He has large base of writing on practical aspects of Framework-based BPM techniques in large enterprises.


Inside Successful Enterprises: A System for Management

Inside Successful Enterprises: A System for Management Inside Successful Enterprises: A System for Management Joe Francis, Executive Director of the Supply Chain Council (SCC), often encounters organizations that focus on standardization of their supply chain processes, but what about standardization of their management processes? In this Article, Joe provides a look at a type of […]

Managing BPM: The Greening of Process

Managing BPM: The Greening of Process In his first Column of 2008, Joe Francis turns to a timely topic—the greening of process. Anticipating the March presentation of SCOR 9.0, which will incorporate components that will characterize process from an environmental perspective, he discusses how advanced process management can begin to look at the “environmental footprint” […]

Managing BPM: The Customer is always

Managing BPM: The Customer is always Joe Francis shares some valuable insights gained while teaching benchmarking. Read his Column to learn how to avoid some common pitfalls that can derail your benchmarking project and lead you away from what we all know to be true—the customer is always right.

Managing BPM: The Food Processor

Managing BPM: The Food Processor You’ll be hungry after reading Joe Francis’ entertaining Column in which he advocates the use of simple analogies to convey the 5 key elements of BPM. His analogy of choice? The outdoor BBQ. Bon appetite!

Managing BPM: The IT Supply-Chain Material Flow

Managing BPM: The IT Supply-Chain Material Flow This is the fourth in a series of informative columns on applying SCOR-based techniques to the IT Supply Chain. In it, Joe Francis demonstrates how to create a mapping technique to manage the IT infrastructure around field automation and how to implement SCOR Processes to identify the sources […]

Managing BPM: The IT Supply-Chain SCORcard

Managing BPM: The IT Supply-Chain SCORcard This is the third in a series of four Columns on applying SCOR-based BPM techniques to the IT Supply Chain. In this Column, Joe demonstrates how to set up an IT SCORcard for benchmarking, and for aligning performance with corporate strategy.

Managing BPM: The IT-Chain Matrix

Managing BPM: The IT-Chain Matrix Joe Francis presents his second Column in a four-part series on IT Supply-Chain metrics. Read this month’s installment to learn a simple technique for identifying IT Supply-Chains selected for optimization using the SCOR Roadmap™.

Managing BPM: The IT Supply Chain Top 10

Managing BPM: The IT Supply Chain Top 10 This month, Joe Francis begins a series of three Columns demystifying the concept of “measuring an architecture.” In his first Column in the series, he discusses the top ten process metrics for the IT Supply Chain, with a focus on SOA.

Managing BPM: Keeping on Keeping on…

Managing BPM: Keeping on Keeping on… Read Joe Francis’ Column to learn what Winnie the Pooh and Jack the Ripper have in common. This month, Joe provides suggestions for avoiding “analysis paralysis”, insisting that BPM should be about solving business issues, not just identifying their cause.

BP Management: Falsehood

BP Management: Falsehood In this month’s Column, Joe Francis discusses how one important aspect of the scientific method can be used to improve how you think about business process analysis.