Celia Wolf

Celia WolfCelia has over 40 years experience in business development, operations management, and marketing across a broad range of industries and markets. In addition to her responsibilities as Publisher and CEO of BPTrends, Celia is also the Managing Director of BPTrends Associates, (www.bptrendsassociates) a professional services company providing educational and consulting services to managers and practitioners interested in understanding and implementing business process change. She has held key management positions at several large corporations, including the Gillette Company, the Bose Corporation, Field Enterprises, Inc. and Scott Foresman & Company. For the past 25 years she has focused her efforts on the software applications, tools and services markets serving as President and CEO of Gold Hill, Inc., VP of Marketing and Operations for Genesis Development Corporation, SVP of Marketing and Sales for LearningBrands, Inc., and working as an independent consultant to start-ups and restarts, developing and implementing strategies for software and services businesses. Celia has been an active member of the Massachusetts Software Council, was a Founder and President of the LISP Industry Council and served as a regular panelist for the MIT Enterprise Forum.

Celia lives in Newton, MA.

Celia can be reached at cwolf@bptrends.com


Once More: What is BPM?

& Paul HarmonOnce More: What is BPM? Given lots of recent discussion about what BPM is, or ought to be, we have decided to take another crack at it. It’s important, after all, to establish a context and a boundary for our BPM discussions.

Business Processes and Patent Law

Business Processes and Patent Law After reading a recent article in the New York Times titled “Justices Weigh Issue of Patenting Business Methods,” Celia Wolf, CEO and Publisher of BPTrends, was inspired to consider how decisions by the US Patent Office impact business processes and software. Read her Article to learn what “a business method […]

EFQM

EFQM In this Technical Brief, Celia Wolf provides a brief description of the European Foundation for Quality Management and its EFQM Excellence Model, widely used for audits and benchmarking in Europe.

The Six Sigma Market

The Six Sigma Market In this short piece, Celia Wolf and Paul Harmon offer an overview of the technologies being used by practitioners in the current Lean Six Sigma market, and then do some calculations and conclude that today’s Six Sigma consultancies are earning around $200 million a year, and growing steadily.

ITIL

ITIL Celia Wolf has been looking at a number of business process frameworks. In this short technical brief, she describes how a UK standard, the IT Infrastructure Library (ITIL) is rapidly becoming an international, de facto standard for companies that want to define and improve IT Service Management processes.

Institute for Process Management – A New Research Initiative

Institute for Process Management – A New Research InitiativeThis BPTrends Advisor reports on the activities of the new Institute for Process Management at Babson College.

Technical Brief: Value Chains and Business Processes

Technical Brief: Value Chains and Business Processes Celia Wolf provides us with a technical overview of how value chains relate to business processes.

Tech Brief: General Motors’ Process Information Officers

Tech Brief: General Motors’ Process Information Officers Celia Wolf provides a brief description of how General Motors has organized its IT group to create a strong role for process managers.

The TeleManagement Forum’s NGOSS Framework

The TeleManagement Forum’s NGOSS Framework Celia Wolf provides a brief description of how the TeleManagement Forum is extending its eTOM and NGOSS telecom buisness process models and where they hope to go next.

SCOR 6.0

SCOR 6.0 Celia Wolf provides a brief description of how the latest release of the Supply Chain Council’s SCOR model, SCOR 6.0, has been extended to support a retail delivery process.

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