Forrest Breyfogle is the founder and CEO of Smarter Solutions, Inc. www.smartersolutions.com, and creator of the Integrated Enterprise Excellence system. He is a Professional Engineer, an ASQ Fellow, and serves on the board of advisors for the University of Texas Center for Performing Excellence. He received the 2004 Crosby Award for his book, Implementing Six Sigma 2nd ed. Mr. Breyfogle began his career with IBM in development and later transferred to the firm's product test organization. Within these organizations he became very interested in the benefits from the wise use of statistical techniques. From 1980 to 1992 he served IBM in applying Six Sigma methodology to testing, development, manufacturing, and service organizations. Contact the author at forrest@smartersolutions.com.