Archives for May 2013

Developing a Business Case

Developing a Business Case There has been quite a bit of talk about business models recently. The idea of a business model is important when one is considering transforming major business processes. In this Advisor, I will discuss some of the ways in which a business model can affect the outcome of a major business […]

Steps Toward a Discipline for Process Managers

Steps Toward a Discipline for Process Managers Over the years there have been a number of steps toward reconceptualizing operational management in process terms. Here’s a quick review of some of the important steps in this effort.

Business Rule Solutions: Four Very Useful Constructs for Concept Models—Developing a Structured Business Vocabulary

Business Rule Solutions: Four Very Useful Constructs for Concept Models—Developing a Structured Business Vocabulary Ron Ross asks, “Got functional silos across your business processes?” In this Column, Ron proposes the concept model as the remedy for the Tower of Babel environment this creates. He presents four prefabricated elements of structure—ones that will enable you to […]

Why Introduce a BPMS with Analytic Functionality?

Why Introduce a BPMS with Analytic Functionality? Enrique Medina In this Article, Enrique Medina examines the benefits of implementing a BPMS with analytic functionality in your Continuous Improvement program. He focuses on how to think about the data you can use to measure how the processes are working, giving you the ability to determine when […]

Are You Prepared for Adaptive Case Management and Better Customer Engagement?

Are You Prepared for Adaptive Case Management and Better Customer Engagement? Dermot McCauley With the increasing number of new technology devices and many channels of communication, organizations are finding it increasingly difficult to find and retain customers. To effectively respond to this new model of customer engagement, Dermot McCauley asserts that organizations must master the […]

Business Architecture: Business Architecture Scenarios

Business Architecture: Business Architecture Scenarios When do you select business architecture as the approach to your process problems? Mike Rosen cites a list of some common scenarios where business architecture is a proven approach and provides two examples from his experience. In his solution narrative, he uses a Business Architecture Framework to illustrate the process. […]

Processes in Practice: Process in the Digital Revolution

Processes in Practice: Process in the Digital Revolution Rob Davis exhorts process practitioners to embrace the digital revolution and the cultural changes it has brought about. He opines that media-driven social collaboration is becoming a key part of business. In this Column, Rob examines four main technology forces that are already having an impact on […]

Exemplary Performance by Paul Elliott and Al Folsom

Exemplary Performance by Paul Elliott and Al Folsom. Here’s a new book that describes how organizations might think about managing their human resources to achieve superior results. There are a number of diagnostic tools that are widely used by human performance technologists, and this book focuses on a subset of those tools that are used […]

Knowledge Automation by Alan N. Fish

Knowledge Automation by Alan N. Fish. This is one of the important books behind the current shift from business rules to decision management and a major step toward thinking of processes and rules as two sides of the same coin.

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