Archives for February 2013

Processes, Feedback, and Management

Processes, Feedback, and Management Most process practitioners don’t think about the fact that one of the most important functions of a process is to provide feedback to management giving them invaluable information for use in a process redesign effort.

Enterprise Transformation

Enterprise Transformation Enterprise Transformation is a popular term used to describe efforts on the part of senior executives to improve the overall performance of their businesses. Of all the terms that have been tossed around recently, it probably is the best description of how executives understand what it is they are doing.

Performance Architecture: The Hidden Value of Service Recovery

Performance Architecture: The Hidden Value of Service Recovery In their years of experience as Performance Architects, Roger Addison and Carol Haig know that without a solid service recovery process in place, organizations stand to lose customers, employees, reputation, and market share. How they respond to mistakes is what separates service leaders from other organizations. In […]

Business Architecture: A Key to Leading the Development of Business Capabilities

Business Architecture: A Key to Leading the Development of Business Capabilities Brent Sabean Brent Sabean believes that to become more agile, an enterprise needs to establish or improve its business capability. To do so, an enterprise requires a way to describe its capabilities, a way to describe how the capabilities are enabled, and a management […]

Extreme Competition: A 21st Century Business Lexicon

Extreme Competition: A 21st Century Business Lexicon You may think you know the language of business, but, do you really? Since we are still using vocabulary that emerged out of the industrial revolution, Peter Fingar thinks it’s high time for an update. Here he provides a lexicon for the 21st century, from Affective Computing through […]

Process Solutions: The Role of the Intranet Portal in Process Management

Process Solutions: The Role of the Intranet Portal in Process Management A good intranet portal provides tools for managing process related tasks that fall through the cracks in an ERP system. It can also support the management of other types of tasks. Read Tom Bellinson’s Column for an examination of the tools and resources necessary […]

How can we agree on Service Level Agreements?

How can we agree on Service Level Agreements? We all recognize Gold, Silver and Bronze as Olympic Medal designations, but they also represent types of Service Level Agreements. An organization’s Service Level Agreement determines the percentage of Service uptime and Service recovery time in the event of an interruption. The path to arriving at the […]

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management, edited by Layna Fischer

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management, edited by Layna Fischer. For many years now, Layna Fischer has been editing an annual review in conjunction with the Workflow Management Coalition. This year she has put together a book on Adaptive Case Management and Knowledge Workers. Readers who are interested in dynamic processes […]

Business Architecture: Are Capabilities Architecture?

Business Architecture: Are Capabilities Architecture? In his Column this month, Mike Rosen examines various perspectives on what is a business architecture and what are capabilities to determine if those two elements can be aligned. Read his Column to see if you agree with his conclusion, and join the discussion on the BPTrends Linked-in site.

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